To foster a safe, pleasant and positive atmosphere in assigned locations of the hospital building and property, and facilitate the information flow between patients, families and hospital staff, as well as assisting in identifying and meeting visitor informational needs in a service oriented manner.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.Education: High school diploma or GED. Preferred: Associate degree and 1 year in a customer service field

Required Skills and Knowledge: Excellent customer service skills, satisfactory attendance and basic computer skills.

• Provide exceptional customer service by greeting visitors with empathy and compassion, identifying patient and family needs, and ensuring comfort and safety throughout their visit. Monitor and manage hospital lobbies and waiting areas to uphold organizational policies, safety standards, and a welcoming environment.
• Serve as a liaison between visitors and clinical teams, coordinating patient visits, facilitating communication, and supporting service recovery and patient concerns. Maintain patient census, visitor logs, confidentiality, and respond to inquiries regarding patient location and condition.
• Escort visitors as needed, assist with wayfinding, manage telephone communications, and utilize the electronic medical record to locate patient and department information. Build positive relationships with staff and stakeholders, support policy interpretation, assist with volunteer training, attend required meetings and trainings, and recognize the special needs of diverse patient age groups.

• Provide exceptional customer service by greeting visitors with empathy and compassion, identifying patient and family needs, and ensuring comfort and safety throughout their visit. Monitor and manage hospital lobbies and waiting areas to uphold organizational policies, safety standards, and a welcoming environment.
• Serve as a liaison between visitors and clinical teams, coordinating patient visits, facilitating communication, and supporting service recovery and patient concerns. Maintain patient census, visitor logs, confidentiality, and respond to inquiries regarding patient location and condition.
• Escort visitors as needed, assist with wayfinding, manage telephone communications, and utilize the electronic medical record to locate patient and department information. Build positive relationships with staff and stakeholders, support policy interpretation, assist with volunteer training, attend required meetings and trainings, and recognize the special needs of diverse patient age groups.