Education: High School Diploma or GED required. Associate's Degree preferred.

Years of Experience: 7-11 months experience required. 1-2 years preferred.

Required Skills and Knowledge:

• Excellent customer service skills and attitude.
• Ability to work under pressure in a fast-paced Call Center.
• Knowledge of medical terminology.
• Excellent attention to detail.
• Excellent written and oral communication skills.
• Knowledge of Electronic Medical Record (EMR) system.
• Patient scheduling/registration experience.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

• Provide scheduling support and appointment information to UC Health ambulatory patients.
• Agents are highly proficient in scheduling appointments and completing registration for multiple UC Health ambulatory departments.
• Initiates on-line verification and/or makes phone contact with Insurance Carriers and Plan Administrators to verify patient benefits to precert all outpatient services are secure.. Ensures authorization has been obtained for all scheduled and non-scheduled high dollar outpatient procedures. Follows up on missing data or problem accounts.
• Documents complete and accurate data relating to all necessary eligibility, benefits and precertification information in appropriate Epic database fields. Informs management of trends of incomplete data, registration issues, etc.
• Secures all applicable accounts in timely manner as defined by Due Diligence Standard while maintaining department productivity and quality standards. R
• Reports improvements, problems and changes as it relates to insurance verification to department management.
• Other duties as assigned

• Provide scheduling support and appointment information to UC Health ambulatory patients.
• Agents are highly proficient in scheduling appointments and completing registration for multiple UC Health ambulatory departments.
• Initiates on-line verification and/or makes phone contact with Insurance Carriers and Plan Administrators to verify patient benefits to precert all outpatient services are secure.. Ensures authorization has been obtained for all scheduled and non-scheduled high dollar outpatient procedures. Follows up on missing data or problem accounts.
• Documents complete and accurate data relating to all necessary eligibility, benefits and precertification information in appropriate Epic database fields. Informs management of trends of incomplete data, registration issues, etc.
• Secures all applicable accounts in timely manner as defined by Due Diligence Standard while maintaining department productivity and quality standards. R
• Reports improvements, problems and changes as it relates to insurance verification to department management.
• Other duties as assigned