Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.

Role Summary

We are looking for an experienced loan professional to join our Customer Care Loan Follow Up team who is passionate about helping others. This role is responsible for following loan applications through closing and assisting customers calling in with questions regarding their loan in process. This associate must have the ability to manage a large pipeline of loan applications (average 45-65), which are originated through the Customer Care areas generated over the phone or through our online channel.

Our loan administrators are not on commission, which allows them to focus on what is best for the customer. We provide a comprehensive training program to set you up for success from the very beginning. Our ideal candidate will thrive in a fast-paced, team-oriented environment and embody our values of love, trust, respect, commitment to excellence, and fun.

This role is a hybrid position – 3 days onsite at our Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105) and 2 days remote. Initial training period will be fully onsite.

Hours of Operation are Monday – Thursday (8: 30a – 5: 00p), Friday (8: 30a – 5: 00p/6: 00p) and Saturday (8: 30a – 1: 30p). You can expect to work on a Saturday once or twice a month. When you work a Saturday, you will have a scheduled day off during the week and work until 6: 00pm the Friday of that week.

Responsibilities

• Manage a pipeline of mortgage and equity loans (average 45-65) application through closing
• Communicate by telephone, email, and text messaging with customers throughout the process of a residential mortgage or an equity product
• Meet with your direct manager on a monthly basis to discuss performance and development

Requirements

• Minimum of 1 year recent experience of mortgage loan processing
• High School diploma or equivalent
• Comfortable working with customers exclusively via phone and email
• Strong ability to understand the customer’s needs and explain financial information
• Outstanding customer service skills
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Ability to thrive in a team based setting
• PC proficiency and ability to learn new programs/technology quickly

Third Federal Perks & Benefits

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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