Customer Support Representative (Evenings)
Posted:
Wednesday, 21 January 2026
Valid Thru:
Friday, 20 February 2026
Index Requested on:
01/21/2026 14:10:48
Indexed on:
01/21/2026 14:10:48
Location:
Bedford Heights, OH, 44128, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
The Cook & Boardman Group is hiring!
Description:
Responsible for product sales to General Contractor field representatives, facility owners and light commercial contractors. A qualified applicant should have experience with reading and interpreting blue prints, estimating and selling commercial building products, very good computer skills and excellent customer service skills. A working knowledge of commercial doors, frames and hardware will be very helpful.
Essential Functions
• Estimating from blueprints
• Meet planned sales and margin expectations
• Coordinate sales of assigned accounts monitoring product and delivery needs
• Represent the company knowledgeably and professionally
• Provide solutions to customers relating to material procurement, distribution and application
• Perform bid reviews to ensure we are priced profitably and competitively
• Conduct telemarketing calls at slow periods to proactively look for new business
• Facilitate customer relations between all branch location departments and customer
• Assists if needed in collection of accounts receivable
• Estimates materials from information provided by counter customer when needed
• Prepares and inputs orders as needed and researches and orders special products as necessary
• Other duties as assigned
Minimum Qualifications
• Associate's Degree or Bachelor's Degree preferred
• 3-5 years relevant work experience preferred
• Knowledge and experience with commercial construction
• Detail-oriented
• Customer service and problem solving skills
• Must be able to pass pre-employment background check and drug screen
Knowledge, Skills and Abilities
• Experience using Microsoft Office products required
• Excellent verbal and written communication and leadership skillsPhysical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.
Work Environment
This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.
Qualification Requirements
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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