At Schneider Electric, this role sits at the heart of a global organization that moves energy management forward through innovation and sustainability. You'll join the Digital Energy team, where experts from across the company work together to support connected products, smart protection solutions and advanced automation systems.

Within this environment, the Digital Power Line of Business is looking for a new Expert Technical Support professiona, Level 3 who specializes in Power Quality solutions and equipment. This position is the highest level of technical customer support at Schneider Electric and involves working closely with global Quality, Research and Development and Marketing teams to help strengthen customer satisfaction and support ongoing product improvement.

What you'll be doing

Advanced technical support Level 3

• Lead the resolution of complex technical incidents reported in BFO, ensuring full case management from initial assessment to closure.
• Analyze technical issues, determine their root causes and provide corrective actions or relevant insights to Research and Development teams.
• Collect and interpret customer site data when deeper investigation is required.
• Provide clear and timely updates to customers throughout every stage of the case lifecycle.

Knowledge development & Sharing

• Develop and maintain technical documentation and reference materials including written and video content.
• Deliver technical training and support to Level 2 Advanced Technical Support Centers.
• Share insights from customer cases to support offer creation and incident prevention efforts.

Collaboration & Continuous Improvement

• Collaborate with global teams in Research and Development, Quality, Marketing and technical functions.
• Represent customer needs within the organization to contribute to improvements in product reliability and performance.
• Support initiatives aimed at enhancing overall customer satisfaction.

What you bring

• Significant experience in the Energy Utility sector or in a related industry.
• Experience related to power quality solutions, power systems, power quality analysis or switchgear start up.
• Knowledge of Power Quality standards such as IEEE, IEC and EN.
• Understanding of power quality phenomena including power factor, harmonics and voltage disturbances.
• Technical knowledge in power factor correction, harmonic filters and voltage regulation equipment.
• Familiarity with LV electrical distribution, PCC or MCC panels and the interpretation of electrical single line diagrams.
• Ability to work with customer site data and interpret technical information.

You might also have

• A degree in Electrical, Electronics or Power Systems Engineering or an equivalent technical background.
• Experience with VFD, VSD, UPS or communication protocols such as Modbus and TCP.
• Experience with Schneider Electric metering, software or Power Quality solutions including AccuSine, PowerLogic PFC Cap Banks or PowerLogic DVR.
• Experience with Class A power quality analyzers, oscillography tools or waveform viewers.
• Familiarity with energy management software and the ability to interpret COMTRADE or PQDIF files.

We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal. Even if you don't meet every single requirement listed, we still encourage you to apply. Your unique background and perspective could be exactly what we're looking for.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.