Service Writer / Automotive Service Advisor

Location: Ron Marhofer Auto Family
Employment Type: Full-Time
Department: Service / Customer Support
Reports To: Service Manager

Company Overview

The Ron Marhofer Auto Family has proudly served Northeast Ohio since 1919. As a family-owned automotive dealership group, we are dedicated to delivering world-class customer experiences and maintaining a culture defined by our core values:

• World-Class Experience

• Commitment to Excellence

• Teamwork

• Trust & Respect for the Individual

• Continuous Improvement

Our award-winning service departments are known for transparency, integrity, and a customer-first approach. We are currently seeking a motivated Automotive Service Writer (Service Advisor) to join our growing team.

Position Summary

The Service Writer / Automotive Service Advisor plays a critical role as the primary point of contact between customers and the service department. This position requires strong communication, customer service, and problem-solving skills to ensure a seamless automotive repair process. You will write repair orders, provide cost estimates, coordinate with technicians, and keep customers informed from check-in to vehicle delivery.

This is a high-impact, customer-facing role within a fast-paced dealership environment—ideal for someone who is detail-driven, energetic, and passionate about delivering exceptional service.

Key Responsibilities

Customer Interaction & Communication

• Greet customers professionally and assess vehicle concerns.

• Listen actively to customer issues and document symptoms accurately.

• Maintain proactive communication regarding repair status, changes, and expected timelines.

• Clearly present inspection results, recommended maintenance, and repair options.

Repair Order & Documentation Management

• Write detailed and accurate repair orders, ensuring proper documentation for all services.

• Verify all completed work meets dealership and manufacturer standards.

• Maintain accurate service records and adhere to compliance requirements.

Coordination with Technicians & Parts

• Communicate customer concerns directly to technicians for proper diagnosis.

• Review multi-point inspections and advise customers on required or recommended services.

• Work with the parts department to confirm availability and ensure timely repairs.

Customer Satisfaction & Service Quality

• Address and resolve customer questions, concerns, and complaints promptly.

• Ensure each vehicle is returned to the customer in clean, proper condition.

• Promote dealership service specials, preventive maintenance plans, and long-term vehicle care programs.

Why Join the Ron Marhofer Auto Family?

• Family-owned and operated for over 100 years

• Highly reputable dealership group in Northeast Ohio

• Strong values-driven culture

• Continuous training and growth opportunities

• Supportive team environment built on trust, respect, and process excellence