Job Description

Job Title: B & C Technician

Employment Type: Full-Time

Job Category: Skilled Trade

Location: Ron Marhofer Auto Family-Akron, Ohio

Reports To: Shop Foreman / Service Manager

Company Overview

At The Ron Marhofer Auto Family, we have been proudly serving Northeast Ohio since 1919. As a family-owned dealership group, we are committed to delivering world-class experiences to our customers while upholding our six core values:

• World-Class Experience
• Commitment to Excellence
• Teamwork
• Trust & Respect for the Individual
• Continuous Improvement
• Approachability & Process Orientation

We believe our success begins with our people. Our technicians are essential to providing reliable service and repair, and we support their growth with ongoing manufacturer training, modern facilities, and opportunities for advancement.

Position Summary

The B & C Technician functions as a skilled-level technician capable of diagnosing and repairing a wide range of vehicle systems. This role requires efficiency, accuracy, and compliance with dealership and factory standards. B& C Technicians play a critical role in delivering safe, high-quality repairs while supporting the service department's goals for customer satisfaction and operational excellence.

Essential Duties & Responsibilities

• Perform repair and maintenance work as outlined on repair orders with efficiency and accuracy.
• Diagnose vehicle malfunctions and perform necessary repairs.
• Communicate with the parts department to secure required parts.
• Complete multi-point inspections (360 Inspections).
• Conduct road tests when required or assist test technicians.
• Save and tag warranty parts or customer-requested parts.
• Document all work performed and recommendations on repair orders.
• Notify service advisor of additional work needed, work not required, or delays in completion.
• Examine assigned vehicles for further safety or service needs.
• Maintain cleanliness of customer vehicles and report any changes in condition.
• Report machinery defects or malfunctions to supervisor.
• Follow all federal, state, and local regulations, including hazardous waste and OSHA compliance.
• Operate all tools and equipment safely and report any safety concerns immediately.
• Follow safety protocols outlined by OSHA, CDC, and local health departments.

Marginal Duties

• Participate in manufacturer-sponsored training and events.
• Stay current with manufacturer technical bulletins.
• Supervise and mentor apprentice technicians as assigned.
• Keep shop area clean, organized, and safe.
• Maintain and return dealership-owned tools and manuals in proper condition.