Mgr, Service

Performance Health is looking for Service Manager to join our growing team. The Service Manager directly supervises service technicians and acts as lead technical liaison between various service staff, sales personnel and management. Service Managers provide on-site installation and/or pick-up of a variety of medical and fitness equipment whether new, used or for repair. Repair and maintain rehab medical devices and exercise equipment. The position may require overnight travel.Applicants should have a solid understanding of mechanical systems and be proficient with tools and equipment commonly used in repair work. Essential Job Duties & ResponsibilitiesMonitors parts, supplies or tools needed by the department to complete servicesCoordinates service calls for both repairs and new installations and completes all necessary paperworkEnsures that standard response time commitments are metRecruits, hires, trains, and develops all service staffMonitors that defective modules, assemblies or parts returned to the local office or manufacturers are handled properlyAssists the Sales Department in pre and post equipment sales activitiesWork with the Equipment Solutions Team to provide quotes for installation and delivery quotesUses, evaluates and recommends specialized test equipment or proceduresMonitors individual overtime and department unique expensesEnsures all parts & equipment orders are received properlySupervises all Service Technicians within assigned regionMay have to assist in unloading of trucks when deliveries are madePerform repairs, installations and calibration/safety checksFollowing specific manufacturer, Federal, State and BRH guidelines related to all repairsDetermining equipment, tools and maps needed to complete installations and repairsExchange or repair electrotherapy devices and/or accessoriesEnsuring all equipment is fully functional before leaving customers' facilityManage vehicle inventoriesPerforming other duties as assigned Job QualificationsHigh school diploma or equivalent4-6 years of experience as a medical equipment and/or fitness equipment service technician Valid driver's license and a clean driving record Electrical/hydraulic and mechanical experienceAbility to travel daily within assigned territoryStrong customer service skills Ability to lift 50+ pounds Strong work ethic with a proven successful track record Organizational and time management skillsExcellent verbal and written communication skills Benefits