Service-Install: Scheduling Coordinator

Overhead Door Corporation

Location: Cincinnati, OH 45201, US
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 – Business and Financial Operations
Posted: Friday, 26 June 2026
Valid Through: Sunday, 26 July 2026

Job Description

Overhead Door Corporation is hiring a Service-Install: Scheduling Coordinator in Cincinnati, OH. This is a full-time position.

The Position

This position is the main resource for scheduling CSRs using the IEX software.

Responsibilities

  • Determining staffing levels based on call volume and available resources.
  • Coordinate and adjust employee requests/needs with our business needs.
  • In addition, to be capable of providing support as needed for special projects and analysis of IEX data.
  • Maintain an accurate CSR schedule and conformance database using IEX Software.
  • Maintain database of employee schedules and phone adherence.
  • Document through IEX and special reporting all non-conformance issues.
  • Make decisions regarding all CSR scheduling, both on a standard scheduling level and on a day-to-day basis.
  • Provide administrative assistance to Manager as needed to address daily needs of department.
  • Provide administrative assistance to Manager as needed for special projects.
  • Determine best method(s) to resolve problems to ensure customer satisfaction and adhere to company policies.
  • Provide assistance as needed to Supervisors.
  • Provide back-up support as needed to CSRs.
  • Provide follow-up with department members as necessary.
  • Assist with floor training of newer CSRs.
  • Possess skills needed to provide CSR support both technical product support and systems support.
  • Provide back-up support to Supervisors as needed.
  • Be available for flexible schedule, including rotations of approximately one Saturday per month to fill in as acting-supervisor.
Qualifications

  • Exceptional telephone communication and problem solving skills.
  • Basic computer skill, including data entry, Microsoft Excel and Word.
  • Must be capable of handling customer complaints in a satisfactory manner.
  • Minimum 2 years experience in a Customer Service environment Previous experience with IEX software desirable.


Education

  • High School diploma or equivalent and some college credit
  • Bachelors degree preferred.
Qualifications

  • Exceptional telephone communication and problem solving skills.
  • Basic computer skill, including data entry, Microsoft Excel and Word.
  • Must be capable of handling customer complaints in a satisfactory manner.
  • Minimum 2 years experience in a Customer Service environment Previous experience with IEX software desirable.


Education

  • High School diploma or equivalent and some college credit
  • Bachelors degree preferred.

Education Requirements

high school

Skills

Please see the job description for required or recommended skills.

Benefits

Please see the job description for benefits.

Apply Now

Index requested: 06/26/2026 04:04:52 • Indexed: 06/26/2026 04:04:52