Together we make breakthroughs possible.

At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You'll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.

Why join OCLC?

OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions-performance, experience, and skills-along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.

• We know the best ideas don't always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We're committed to your success-both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs.

• Free use of our on-site fitness center, gym sports, group exercise classes, and game room

• Onsite catering and cafeteria subsidized by OCLC

• Health and wellness events

• Work environments with individual and team spaces and the latest technology tools

• Paid parental leave and adoption assistance

• Tuition reimbursement and Public Service Loan Forgiveness eligibility

• Company-subsidized pricing on local tickets and memberships

Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.

The job details are as follows:
Join OCLC Library Services to identify and qualify new business with member libraries through inside sales, sales support, and marketing outreach. Attention to detail, impeccable communication skills, swift critical thinking, ability to manage multiple complex tasks simultaneously, and ability to learn about and discuss technical product offerings are vital to success in this role.

Key Responsibilities

• Prospect and qualify leads via phone and email (45-55 calls/day).
• Log and manage leads, activities, and pipeline in Salesforce and coordinate with regional sales teams.
• Apply product/technical knowledge to demonstrate value and answer technical questions for 10-15 unique product solutions.
• Use consultative selling and active listening to uncover customer needs and map solutions.
• Document key conversations with prospects in Salesforce and manage a queue of new and follow-up calls.
• Manage a pipeline of 150+ early-stage opportunities and pass 10+ fully qualified leads to the Americas sales team each month.
• Produce and maintain accurate reports and metrics to meet daily/weekly/monthly goals.
• Support sales administration and campaign execution.

Technical Skills & Experience

• Strong detail orientation, critical thinking, and ability to manage multiple complex tasks simultaneously in fast-paced, dynamic environment.
• Strong interpersonal skills and ability to build rapport quickly, including 2+ years' experience working with clients and prospects on telephone.
• Proven ability to learn and clearly explain technical product features and benefits (10-15 unique products and services).
• Strong active listening skills to understand and uncover customer needs and business problems.
• Disciplined, goal-oriented mindset and coachable attitude.
• Experience using Salesforce (or similar CRM).
• Proficiency in Microsoft Office (Outlook, Excel; Access a plus).
• Familiarity with library technology and products a plus; prior experience with SaaS or technical products preferred.
• Bachelor's degree (business preferred).