McNaughton-McKay Electric Company

CHAMP / Repairs Specialist

Key Responsibilities include:

• Enter and processes Repair orders and back-up the returns processes.
• Enter and processes CHAMP quotes and orders in Trend and SAP.
• Supports COH & NWOH CAP Coordinators regarding CHAMP issues and processes.
• Enter specific repair data into Rockwell’s DDS (CHAMP) software.
• Generate reports for the DDS software
• Reviews various reports daily, weekly and monthly as necessary related to the status of repairs and remanufactured parts on master documents.
• Contacts Rockwell Customer Care when orders are on hold, past due, follow up on open orders, etc.
• Manage and processes customer LOT billings
• Commercial Invoice processing for International shipments
• Works directly with the Operations Manager and Customer Service Supervisor and supports other members of management to promote maximum branch efficiencies and profitability according to the business plan
• Develops and maintains the highest level of customer satisfaction and resolves operational customer concerns.
• Supports Quality Policy and Corporate Quality efforts through the Quality Office.
• Creates, implements, and revises Quality procedures and instructions. Responsible for non-conformance database and reporting.
• Coordinates Allen-Bradley technical service call requests between customer and vendor and processes customer invoice and vendor payment.
• Frequently lifts, carries or otherwise moves and positions product weighing up to 40 pounds unassisted when stocking, loading or unloading products. Typically bends, stoops and/or crouches on a regular basis from various heights to stock.

Knowledge/Skills/Abilities include:

• High school diploma or GED.
• Ability to work with minimal supervision: organizing, prioritizing and completing tasks at own initiative.
• Proven interpersonal communication skills, both written and oral.
• Problem solving skills.
• Proven multi-tasking organizational skills.
• Advanced skills with Microsoft Office products (including Word, Excel and Office), Trend, and Rockwell’s SAP
• Required to attend Rockwell DDS, and CHAMP 1.0 training
• Potential to drive to customer locations will require them to have a valid driver’s license and a good driving record.

Working Conditions:

Varied: Normal office, warehouse and/or factory environment.

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.