Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5, 000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Digital Communications Manager will play a critical role in managing and enhancing the organisation's communications platforms (digital/events/print...) to deliver impactful and engaging employee communications. This position sits within the Employee Communications team and is responsible for overseeing the implementation, and continuous improvement of digital tools and channels that connect employees, foster collaboration, and amplify the company's culture and messaging.

Key Contacts & Relationships:

Internal

• Technology team

• Wider people engagement team

• Wider HR functions

• Compliance - ISO, DP etc

• Continuous improvement

External

• Microsoft best practice

• IOIC

• Digital forums

1. Channel innovation:

• Develop and implement a digital communications plans aligned with the employee communications goals.

• Deliver content innovation through new media, the latest technological developments such as AI, to amplify communications and engagement and foster wider digital adoption.

• Oversee the management, maintenance, and optimization of internal digital/print/event platforms (e.g., intranet, employee apps, print collateral, collaboration tools).

• Ensure communication tools are user-friendly, engaging, and accessible to employees at all levels.

2. Content Distribution:

• Collaborate with the Employee Communications team to create and distribute content tailored for communications platforms.

• Drive the use of multimedia content such as videos, infographics, and interactive tools and much more to enhance engagement.

3. Channel Optimization:

• Lead on channel development that is grounded in a rigorous understanding of end-user needs.

• Lead on the use of and innovation of digital event platforms that support business-wide events and all colleague calls

• Continuously assess the effectiveness of digital communication channels and recommend improvements based on employee feedback and analytics.

• Leverage tools such as analytics dashboards to track and report on platform usage and content performance.

• Stay updated on emerging technologies and trends in digital communication to enhance internal capabilities.

4. Employee Engagement:

• Drive initiatives to encourage employee adoption and active use of digital tools.

• Partner with HR, IT, and other departments to integrate digital platforms into broader employee engagement and cultural initiatives.

• Act as a champion for digital transformation within employee communications.

5. Project Management:

• Lead digital communications/channels projects, such as intranet redesigns, new tool implementations, or platform upgrades.

• Coordinate with IT and external vendors to ensure smooth execution and delivery of digital projects.

• Manage budgets and timelines for digital communications initiatives.

6. Measurement and Reporting:

• Develop metrics to measure the impact of content and communication plans on employee engagement and understanding.

• Provide regular reports and insights to the Employee Communications team and senior stakeholders.

• Use feedback to continuously improve content and planning processes.

7. Support & Training:

• Provide support and training to employees and leaders on effectively using digital communication tools.

• Act as the primary point of contact for troubleshooting and resolving issues related to internal digital platforms.

Qualifications & Experience

• 5+ years of experience in digital communications, with a focus on internal communications preferred.

• Exceptional written and visual communication skills, with the ability to create engaging digital content.

• Proven experience managing digital platforms such as intranets (e.g., SharePoint), employee apps, or collaboration tools (e.g., Microsoft Teams, Slack).

• Strong technical proficiency with content management systems (CMS), analytics tools, and digital design software.

• Experience with event platforms, video production, graphic design, and/or multimedia content is a plus.

• Strong project management skills with the ability to manage multiple priorities and stakeholders.

Individual Competencies

• Digital Savvy: Deep understanding of digital tools and trends in employee engagement.

• Innovation: Creative approach to enhancing digital communication channels and content.

• Analytical Thinking: Ability to interpret analytics and make data-driven recommendations.

• Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.

• Problem-Solving: Proactive in addressing challenges and identifying solutions.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

45, 000.00

Maximum Salary

£

52, 000.00