End User Support Specialist - Lucas County Information Services

Posted: Tuesday, 07 October 2025
Valid Thru: Thursday, 06 November 2025
Index Requested on: 10/07/2025 20:04:14
Indexed on: 10/07/2025 20:04:14

Location: Toledo, OH, 43405, US

Industry: Government - Local/Federal
Occupational Category: 11-0000.00 - Management
Type of Employment: FULL_TIME

Lucas County is hiring!

Description:

GENERAL SUMMARY:

Under general supervision the End User Support Specialist’s role is to provide support to county end users and general office support on a variety of issues. They will respond to telephone calls, email and verbal requests for support. They will document, track and monitor problems and requests to ensure a timely resolution. They will provide customer support by answering end user questions. They will review, analyze, and evaluate moderately complex business and user needs. They will perform accounts payable and payroll entry tasks. The End User Support Specialist reports directly to the Office Manager and/or department Director/Deputy Director.

ESSENTIAL JOB FUNCTIONS:
  • Provides guidance and assistance to users in response to written and verbal questions by phone, email or in person.
  • Performs diagnosis, routing, and/or resolution of end user requests for support.
  • Develops, prepares, and updates user manuals, training documents, and memorandums.
  • Maintains and/or prepares records, reports and logs related to assigned functions.
  • Maintains user accounts according to established procedures; maintains distribution lists.
  • Performs post-resolution follow-up with end users to ensure problems are resolved.
  • Manages work and delivers according to priorities set by management.
  • Quickly identifies problem areas or situations, evaluates causes and takes appropriate action to resolve problems. Escalates technical issues or problems requiring more in-depth knowledge to appropriate resources.
  • Provide support for the Help Desk processing work order requests from county end users following LCIS Help Desk policies and procedures.
  • First Response for support for selected issues as assigned and based on skill set.
  • Assist management in obtaining quotes for services and support and expediting hardware & software purchases.
  • Assist processing purchase transactions in financial system.
  • Assist with tracking of department budget.
  • Perform payroll date entry for the LCIS department.
  • Assist manager in maintaining the Capital Assets Inventory and performing the general office inventory.
  • Relies on experience and judgment to plan and accomplish goals.
  • Works on special assignments and projects as directed.
  • Performs other related duties as required and assigned.
  • Must exercise a strict level of confidentiality when working with county data.

MINIMUM QUALIFICATIONS
  • Associate’s degree in office skills, computer science, technology or a related field OR equivalent work experience
  • Proven analytical and problem-solving abilities.
  • Knowledge of the proper use and operation of office equipment.
  • Experience in the use of Microsoft 365 software and Adobe Acrobat.
  • 1-2 years’ experience with accounts payable processes including data entry, quotes and processing invoices.
  • Strong documentation skills.
  • Keen attention to detail.
  • Ability to follow detailed management directions.
  • Ability to work independently with little supervision.


KNOWLEDGE, SKILLS AND ABILITIES
  • Basic knowledge of PC hardware and common software.
  • Familiarity with one or more application systems within a given area i.e. Oracle, Microsoft 365.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work in a team-oriented and collaborative environment.
  • Knowledge of information system terminology, concepts, functions, policies, and procedures.
  • Organize and prioritize assigned tasks to meet established schedules, timelines, and/or deadlines.
  • Effectively verify the accuracy of detailed data in a timely manner.
  • Excellent work habits. Must be punctual and dependable.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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