Libbey is seeking a highly motivated, results-driven Associate Account Manager to support both our Retail Sales Team and Outlet Store business. This hybrid role is responsible for managing a defined list of accounts, driving growth within an assigned territory, and facilitating outreach to prospective customers from varied channels (retail, B2B and foodservice) ordering through the Outlet Store.

The Associate Account Manager will also support senior sales leadership through effective account management, sales reporting, and project coordination, contributing to overall sales productivity and team success.

The ideal candidate will excel at cultivating strong customer relationships, delivering outstanding service, and enabling execution of national marketing programs and promotions that align with Libbey’s strategic sales goals. This is an excellent opportunity for a proactive, detail-oriented professional who thrives in a team environment and is passionate about building a career in sales with one of the world’s leading tableware suppliers.

RESPONSIBILITIES

• Overall planning to achieve Annual Operating Plan and drive profit optimization in the retail channel
• Grow business with retail account list; as well as work to expand into new accounts and categories, and develop new business through successful prospecting strategies
• Collaborate with the Director and VP of Retail National Accounts, as well as Outlet Store management & team, on reporting and alignment of account planning strategy and goals
• Develop collaborative customer relationships and regularly work with buyers/stakeholders
• Partner with analyst, forecasters/planners for efficient production planning and customer service
• Conduct market research and analysis to understand customer needs and identify opportunities for new business
• Utilize Libbey’s CRM system for product pricing and project development/ management
• Design effective sales tools including presentations, samples, reports, etc.
• Work cohesively with internal teams to communicate customer requirements and opportunities (product and service opportunities, special developments, competitive information, or feedback gathered through field activity)
• Lead and/or play an active role in sales and occasionally non-sales related projects
• Attend Libbey sales & business meetings, training events and Industry Trade shows (including New York Tabletop Spring & Fall shows)

REQUIREMENTS & QUALIFICATIONS

• High school diploma or GED required
• Bachelor’s degree preferred, or equivalent work experience
• Retail experience preferred
• Prior selling experience is required

• Account management experience is strongly preferred

• Work requires travel to current/prospective customers, trade shows, and Libbey events or training. This requires a valid driver’s license and clean driving record.

• Ability to collaborate with and lead others
• Ability to develop and deliver internal and external presentations
• Strong interpersonal communication skills
• Strong organization and time management skills
• Must maintain a professional appearance and portray a positive company image

COMPETENCIES FOR SUCCESS

• Take Control: ask for the direction and support you need to attain mastery of your objectives and ownership of your professional development.
• Be Engaged & Committed: lean in to learn, engage, and contribute, resulting in increased performance and personal satisfaction from your work.
• Be Accountable: hold yourself responsible for achieving your goals and successfully executing against the organization's initiatives.

• Overcome Constraints: avoid letting perceived roadblocks limit your ability to solve problems, address challenges, and develop innovative solutions.