Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Consumer & Community Banking and Branch Operations, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, translating business requirements into actionable technical tasks, and managing resource allocation and timelines to ensure on-time delivery of technology solutions.
• Lead multiple projects within the Teller space, with the potential to expand to product-level initiatives in the future.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum; utilize risk management tools such as Clarity.
• Collaborate with cross-functional teams-including engineering, product, business stakeholders, and external vendors-to define program scope, objectives, and deliverables, ensuring alignment with overall business goals.
• Facilitate and lead status calls, architecture, design, and testing meetings, ensuring all stakeholders are informed and engaged throughout the project lifecycle.
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning, innovation, and process improvement within the team.
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.
• Manage and coordinate workstreams, ensuring seamless integration and delivery across multiple scrum teams (currently working with three scrum teams of eight members each).
• Raise and escalate issues as needed, ensuring timely resolution and minimal impact to project delivery.
• Oversee the modernization of legacy systems and drive the implementation of new technologies and processes within the Teller domain.
• Develop and maintain comprehensive project documentation, including technical specifications, progress reports, and post-implementation reviews.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Proven proficiency with project management tools such as MS Project, PowerPoint, JIRA, Excel, Confluence, and a background in application development.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients.
• Demonstrated experience in attending and contributing to architecture, design, and testing meetings, translating business requirements into technical deliverables.
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services.
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment.
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities.
• Experience in leading workstreams, coordinating across multiple teams, and driving modernization initiatives.
• Ability to facilitate and lead status calls, ensuring clear communication and alignment among all project participants.
• Strong organizational skills, with the ability to manage multiple priorities and deliver results under tight deadlines.
• Excellent written and verbal communication skills, with the ability to produce clear and concise project documentation and reports.

Preferred qualifications, capabilities, and skills

• Experience leading projects in the Teller or financial services space.
• Familiarity with risk management tools such as Clarity.
• Experience working with multiple scrum teams and coordinating agile delivery across large teams.
• Background in modernizing legacy systems and implementing new technology solutions.
• Strong understanding of business process transformation and change management.
• Experience in product-level program management and scaling initiatives across multiple domains.
• Relevant certifications in project management (e.g., PMP, Scrum Master, Agile).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans