Come join a team that improves Chase's self-service experiences for millions of customers.

As a Quant Analytics Senior Associate on the Digital Analytics Team, you'll support an extensive portfolio by using data to provide recommendations that enhance the customer experience and build long term, profitable customer relationships. You'll be part of a high performing team focused on improving Chase's web and mobile platforms for millions of customers.

Your expertise in behavioral data and analytical leadership will be used to help define OKRs, develop and measure A/B tests, answer strategic analytical questions, and create analytical plans to drive outcomes. You will be responsible for delivering actionable analysis in clear and compelling terms while building relationships with Product, Tech, Design, and more.

Job responsibilities:

• Analyze, visualize, and tell compelling stories through data about digital customer behaviors
• Increase data-informed decisions through establishing partnerships, best practices, and clear communications
• Create experiment and analytical plans to measure the customer impact of new strategies
• Increase data-informed decisions and experimentation through establishing partnerships, best practices, and clear communications
• Identify opportunities to drive business outcomes through OKR development, and deep-dive analysis
• Provide consultation for the broader Data & Analytics organization as an expert in behavioral and customer journey data

Required qualifications, capabilities, and skills:

• Detail-oriented and structured thinker with a passion for analyzing data and providing clear actionable insights
• Ability to organize complex business problems and translate into analytical plans and execute with high quality
• Strong communication and presentation skills to deliver insights to executives and partner with other teams
• Proficiency with SQL
• Experience with web analytics
• Bachelor's degree is required (preferred in data science, mathematics, statistics, econometrics, engineering, or related fields).

Preferred qualifications, capabilities, and skills:

• 1-3 years of experience analyzing customer experiences, digital products/usage
• Experience with analytical tools such as Python, R, Alteryx, Tableau, and Adobe Analytics
• Experience working with Big Data environments (i.e., Hadoop, Teradata, Snowflake)
• Experience with A/B testing
• Strong slide-writing and presentation skills to deliver analytical insights

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Chicago, IL $95, 000.00 - $135, 000.00 / year