Step into a pivotal role at JPMorganChase, where your expertise in program management will drive effective governance and oversight of Intelligent Solutions and Estimations. You'll have the opportunity to advance your career while safeguarding our operations and data. Join a team that values innovation, collaboration, and professional growth.

As a Program Director for the Governance of Intelligent Solutions and Estimations within the Consumer & Community Bank at JPMorganChase, you will oversee the strategic direction and implementation of oversight and governance of estimations, and intelligent solutions that utilize self-service technologies, low-code/no-code platforms, and advanced analytics to enhance business functions. We value a culture of collaboration and innovation, where your insights and leadership will directly contribute to our success.

Job responsibilities

• Strategic Leadership: Develop and execute a comprehensive strategy for the governance of Intelligent Solutions and Estimations, aligning with the overall business objectives and regulatory requirements.
• Governance Framework: Maintain a robust governance framework that ensures compliance, risk management, and quality assurance for all intelligent solutions and estimations.
• Collaboration and Stakeholder Engagement: Foster strong relationships with key stakeholders, including business leaders, technology teams, internal and external partners, to drive collaboration and alignment on strategic initiatives.
• Innovation and Continuous Improvement: Champion a culture of innovation and continuous improvement, encouraging the exploration of new technologies and methodologies to enhance the oversight and governance of our intelligent solutions and estimations.
• Team Leadership: Build and lead a high-performing team of program managers and analysts, providing mentorship, guidance, and development opportunities to drive success.

Required qualifications, capabilities, and skills

• Expert-level project management skills, with experience leading complex and strategic projects and implementing operational plans in large organizations, showcasing skills equivalent to 8 or more years of experience.
• Strong understanding of self-service technologies, low-code/no-code platforms, and advanced analytics.
• Excellent communication and interpersonal skills, with the ability to effectively guide teams, influence and engage stakeholders at all levels, and drive strategic initiatives and organizational success.
• Strong analytical and problem-solving skills, with the ability to navigate uncertainty and make informed decisions.
• Effective mentoring skills to develop team members and foster a culture of growth and collaboration, along with competence in quantitative reporting for analyzing data and supporting decision-making processes.

Preferred qualifications, capabilities, and skills

• Proven experience in program management, governance, or a related field, with a focus on intelligent solutions, business intelligence, or intelligent automation
• Experience in the financial services industry, particularly in consumer banking, is preferred.
• Capability to leverage AI/ML and/or automation for identifying and mitigating risks associated with emerging technologies, streamlining processes and enhancing efficiency in oversight and governance.
• Proficiency in digital literacy for interpreting data, understanding technological impacts, and effectively communicating insights.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans