Posted:
Wednesday, 02 April 2025
Valid Thru:
Friday, 02 May 2025
Index Requested on:
04/02/2025 19:15:28
Indexed on:
04/02/2025 19:15:28
Location: cleveland, OH, 44106, US
Industry:
Hospitality & Leisure
Occupational Category:
55-0000.00 - Military Specific
Type of Employment: FULL_TIME
IHG is hiring!
Description:
Coordinate services for clients and in-house guest and provide administrative and sales support for the department.
At InterContinental Hotels® we want our guests to relax and be themselves which means we need team members to:
• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
PEOPLE• Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
GUEST EXPERIENCE• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
RESPONSIBLE BUSINESS© 2012 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential.
HI/JD-CustomTemplate/CMH AMER/EN-US/US/04.2012
High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred. Must speak fluent English.
This job requires ability to perform the following:
Other:
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.