Energy Assistance Intake Clerk

Energy Assistance Intake Clerk Primary Location: 127 South Front Street, Fremont, OH 43420 The position is based out of our Fremont Headquarters office, but will float between Port Clinton, Bowling Green, and Fostoria. Schedule: Monday - Thursday (8: 00 AM - 5: 00 PM) Weekly Hours: 34 hours per week Employment Type: Year-Round Full-Time Pay Rate: $21.34 per hour Position Overview: Assists applicants with registration and eligibility for energy assistance programs by conducting interviews, reviewing documentation, calculating income, and maintaining accurate participant records. Provides customer service and ensures applications and required documentation are completed accurately and according to program requirements. Why Work for GLCAP? When you work for Great Lakes Community Action Partnership (GLCAP), you are part of a non-profit organization that helps individuals, families, and communities thrive. We are driven by integrity, collaboration, accountability, respect, and adaptabilitythe values that fuel our passion for making a difference in the lives of the people we serve. If you are looking for meaningful work where you make an impact every day, you will find it here at GLCAP. Full-Time Benefits and Perks: Work-Life Balance: 34-hour full-time workweek with three-day weekendsHealth Coverage: Medical, dental, and vision insurance available from day oneHealth Savings: Health Savings and Flexible Savings Accounts with employer contributionsRetirement: 403(b) plan with 4% employer match plus a 3% employer contributionPaid Time Off: Up to 6 weeks of combined vacation, personal, and sick leave accrued per yearPaid Holidays: 12 observed holidays per yearIncome Protection: Life insurance and long-term disability insuranceEmployee Support: Employee Assistance Program and wellness incentivesProfessional Development: Education assistance and training opportunities Education: Associate degree in social work, office administration, business, or a related field, or equivalent combination of education and experience. Experience: One year of experience in social services or customer service. Experience using word processing, spreadsheet, internet, and database software preferred. Essential Duties and Responsibilities: Acquire and maintain a thorough working knowledge of all programs and community service programs.Assist applicants with program registration and review all payment plan options available with the applicant.Read, verify, and accurately interpret all applicable income source documentation.Accurately calculate income in accordance with program guidelines.Input data necessary to complete and print all required forms for applicant verification and signature; submit completed paperwork to the Energy Assistance Specialist.Respond to and resolve client and agency inquiries and questions; contact the Energy Assistance Specialist and/or Quality Assurance Advocate for inquiries, questions, or concerns that require additional research or uncommon eligibility circumstances or utility questions. Prepare and maintain accurate participant files within established time frame.Prepare and submit timely reports.Record daily activities and referrals.Generate ideas and propose solutions to enhance program operations.Other duties and responsibilities as directed by supervisor. Additional Requirements: Must submit to initial and/or periodic state and/or federal criminal checks.Must submit to initial and periodic drug and alcohol testing. Join us in Helping Communities Thrive, One Neighbor at a Time.