Customer Success Manager

Who is CEIA USA? Headquartered in Hudson, OH, CEIA USA is a world leading manufacturer of security screening equipment, specializing in the design, engineering and production of a complete range of devices including: Walk-Through, Hand-Held, Table-Top and Ground Search Metal Detectors, Bottled Liquid Scanners, Non-Metallic Cargo Inspection and Loss Prevention Systems. CEIA USA provides nationwide sales, service and customer support to public (federal, state and local governments) and private sector customers in North America. Dynamic solutions are the foundation of CEIA USA's commitment to customer satisfaction. This position ensures that existing K-12 customers are supported, sufficiently trained, screening their students and visitors efficiently, and will be advocates to refer us to other school districts/schools as a result. This position is also responsible for continuous support of on-site and in-person training for assigned accounts. This position also plans, coordinates, and executes all sales efforts to achieve maximum market share, while maintaining a professional relationship with each customer and all existing K-12 customers. This role may include extensive travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.