Senior Project Manager

YOUR ROLE Were looking for a Senior Project Manager to own end-to-end delivery for our strategic and enterprise customer accounts. Youll partner directly with clients and our internal engineering, product, and partnership teams to turn customer commitments into shipped outcomes running the project, the relationship, and the commercial details from kickoff through launch. WHAT YOU'LL DO Own end-to-end delivery of customer engagements from kickoff through implementation, UAT, and launch, against committed scope, timeline, and budget.Serve as the primary point of contact for assigned strategic and enterprise accounts, leading client meetings, status reviews, and quarterly business reviews.Partner with engineering managers, solutioning leads, and product to translate customer requirements into well-scoped epics and stories, and to broker tradeoffs between scope, timeline, and engineering capacity.Contribute to the definition, drafting, and solutioning of business requirements partnering with customers, product, and engineering to turn ambiguous needs into clear, actionable specifications.Participate in an agile delivery cadence, standups, sprint planning, grooming, and retrosManage the dashboards and reporting that keep customers and internal teams aligned.Manage scope, change orders, and escalations in coordination with the Partnership team, Legal, and Finance, maintaining awareness of SOWs, milestone commitments, and invoicing requirements.Develop and maintain program master schedules, budgets, risk logs, and the team assets, playbooks, decks, templates, that scale how we deliver across accounts.Drive routine status communications to customers and executive leadership, execution vs. baseline, risks, mitigations, and recovery actions, using data to drive decisions and unblock the team.Additional duties and responsibilities as assigned.