Project Manager – Professional Services

Overview

The Project Manager is responsible for leading client-facing implementation and delivery projects from initiation through successful completion. This role ensures projects are delivered on time, within scope, and within budget while maintaining a high level of customer satisfaction.

The Project Manager collaborates closely with clients, internal stakeholders, technical teams, and leadership to drive predictable and high-quality outcomes.

Key Responsibilities

Project Planning & Execution

• Lead the end-to-end lifecycle of multiple Professional Services projects simultaneously.
• Develop detailed project plans including scope, timelines, milestones, resource plans, and budgets.
• Coordinate internal and external project resources to ensure efficient execution.
• Monitor progress, identify risks, and implement mitigation strategies proactively.

Client Management

• Serve as the primary point of contact for clients throughout the project lifecycle.
• Facilitate project kickoff meetings, requirements workshops, and regular status check-ins.
• Ensure alignment between client expectations, project deliverables, and organizational capabilities.
• Manage contract compliance, scope control, and change requests professionally and transparently.

Cross-Functional Collaboration

• Work closely with technical consultants, solution architects, support teams, and leadership to deliver successful outcomes.
• Coordinate with Sales and Account Management to ensure smooth handoff from pre-sales to delivery.
• Provide project insights, feedback, and documentation to improve processes and client experience.

Project Governance & Reporting

• Track and report project performance, including KPIs, financials, resource usage, and schedule adherence.
• Prepare executive-level project updates and dashboards as needed.
• Maintain comprehensive project documentation and ensure adherence to Professional Services methodologies.

Quality & Continuous Improvement

• Ensure all deliverables meet quality standards and client requirements.
• Conduct post-project reviews and contribute to improvements in tools, templates, and execution frameworks.
• Promote best practices in project management across the Professional Services team.

Qualifications

Required

• Bachelor’s degree in Business, IT, Engineering, or related field.
• Minimum of 3 years of experience managing client-facing projects within Professional Services, Consulting, SaaS, or Technology environments.
• Strong understanding of project management methodologies (Waterfall, Agile, or hybrid).
• Excellent communication, leadership, and client relationship skills.
• Strong analytical and problem-solving abilities.
• Proficiency with project management tools (Microsoft Project, Smartsheet, etc.).

Preferred

• PMP, CAPM, CSM, or other relevant project management certification.
• Experience working with enterprise customers and complex technical projects.
• Background in process optimization or operational excellence.
• Experience with Smartsheet, Confluence, DevOps, Clarity, ServiceNow, and Power BI.

Nice to Have

• Background in health information technology, electronic medical records, or telemedicine-related software.
• Familiarity with hospital acute care, ambulatory care, care coordination, insurance, or accountable care environments.
• Familiarity with standard health information data transfer methods such as HL7 and FHIR.
• Understanding and ability to plan for technical dependencies related to distributed cloud computing such as VPNs, certificates, networking, and Active Directory management.

Success Indicators

• High client satisfaction and strong relationships with key stakeholders.
• Consistent on-time and on-budget delivery of projects.
• Effective risk management and issue resolution.
• Strong collaboration with internal teams and positive impact on Professional Services revenue and margin.
• Strong leadership skills and willingness to take on challenges in the role as Project Manager.

Travel Requirements

• Up to 20% travel may be required.
• International travel may be required.

Working Arrangements

• Remote office environment.
• Availability to participate in activations that may occasionally be scheduled during weekends or after-hours.