Corporate Collections Specialist

ALL Erection & Crane Rental Corp

Independence, OH - 44131

Position Summary

ALL Erection & Crane Rental has an opportunity for a Collections Specialist at our corporate headquarters. This individual will be responsible for initiating communications with complex and difficult delinquent customers by phone, mail, or email to collect payments and settle accounts. Follows-up on delinquent accounts. Updates and maintains accurate financial records including accounting, receivable, and credit records. Works with other corporate departments and branch personnel on outstanding accounts to understand account status and strategize on appropriate steps to successful closure. This is an exempt, full-time position is a casual office environment.

Essential Functions

• Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
• Contacts costumers to confirm outstanding payments, and renews credit information to help minimize outstanding debts.
• Keeps record of collection activities, and status of accounts.
• Analyzes the creditworthiness of prospective and current customers.
• Examines credit history using credit agency tools and evaluates potential risks.
• Makes recommendations on credit extensions within established guidelines.
• Make recommendations regarding bad debt or write-offs.
• Fields and responds to delinquency inquiries and resolves discrepancies as required.
• Ensures collectors follow all protocols, laws, and regulations to collect payments efficiently.
• Coordinates with others, including personnel in company branches to exchange information regarding all nonpayment, denials, and inadequate payments contained on remittances received.
• Resolves customer accounts by examining payment plans and payment history to determine if collection letters need to be generated for delinquent accounts.
• Manage relationship with 3rd party vendor utilized for processing customer credit card payments and regular review of related best practices/polices.
• May submit delinquent accounts to attorney or outside agency for collection.
• Generates and distributes various required weekly/monthly reports.
• Assists with the research and resolution of disputed items.
• Performs other duties as assigned.

Benefits

• Competitive salary.
• Paid Time Off and Holidays.
• Comprehensive Benefits Plans (Medical, Dental, Life, Vision, and Disability Insurance).
• 401(k) retirement plan with company match.

ALL Family of Companies

The ALL Family of Companies and its affiliated branches are Equal Opportunity Employers with competitive wage and benefits packages in a drug-free environment. The ALL Family of Companies is the largest privately-owned crane rental and sales enterprise in North America, with 29 strategically located branches operating under the ALL, Central, Dawes, and Jeffers names – including specialized divisions for aerial lifts, boom trucks (ALT Sales), and parts. Since 1964, the ALL Family has been a leader in the lift industry – with market strengths that include commercial construction, roads & bridges, power generation, plants & processing, facility maintenance, and more. We're ALL you need ®

The ALL Family of Companies is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Skills

• Proficiency in Microsoft Office
• Excellent interpersonal skills
• Strong organizational skills
• Strong initiative required
• Customer service oriented

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)