Amenity Manager

AMENITY MANAGER The Amenity Manager focuses on planning and executing a comprehensive amenity program strategy. You will manager the day-to-day operations management pertaining to the amenities, budgets, membership, scheduling, and payroll for your property. The strategy will be targeted, relevant, and engaging for the communities being served. You will building strong relationships with vendors and staff to get results, and you will ensure we provide top-notch customer service. Full-time. Starting salary of $66-67k annually, plus medical/vision/dental plans, paid time off, paid sick, and commuter benefits. YOUR MISSION Deliver amazing customer service by having a hospitality-focused, customer-first mindset.Supervise and manage front desk, fitness center, aquatics, package room, portering.Work with leasing and property management for resident move-ins and move-outs.Onboard and train team members, and provide ongoing coaching and proactive feedback.Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales. Coach team members to understand and market the application.Promote and sell amenity memberships, fitness packages, event tickets, and services on the app.Ensure all health and safety procedures are adhered to according to law.Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property.Be the face of URBN Playground for all customer questions, concerns and needs.