General Manager _ Craftsman Inn & Suites Fayetteville, NY

Salary: $90, 000 - $100, 000/year (based on experience)
Benefits: Up to 40% bonus potential, PTO, insurance, voluntary benefits, 401K with match, cellphone stipend, travel perks within management company portfolio

The Craftsman Inn & Suites, an 89-room boutique hotel near Fayetteville's Historic District in upstate New York, seeks a dynamic General Manager to lead daily operations with a focus on creating exceptional guest experiences. Working closely with the Wood Tap & Grille's Restaurant General Manager, you'll ensure memorable hotel experiences that exceed guest expectations. You'll oversee all hotel operations, manage staff, drive occupancy and revenue, foster a positive culture, and maintain a strong partnership with the restaurant team.

Key Responsibilities:

• Lead all hotel operations to deliver outstanding guest experiences and operational excellence.
• Manage and develop staff, promoting accountability and a positive workplace culture.
• Implement strategies to maximize revenue and occupancy while prioritizing guest satisfaction.
• Collaborate with the Restaurant General Manager to create seamless, high-quality guest experiences across the property.
• Uphold and enhance hospitality standards to ensure every guest interaction is exceptional.

Qualifications:

• Minimum 4 years of experience as a General Manager in a boutique or select-service hotel.
• High School Diploma required; college degree preferred (equivalent hospitality experience considered).
• Experience in sales and rooms (housekeeping and front desk) highly preferred.
• Proven leadership, management, and communication skills, with the ability to handle challenging situations professionally.
• Ability to assess and select effective courses of action quickly to enhance guest experiences.
• Valid driver's license and ability to travel within the U.S. or Canada for company meetings.

Requirements:

• Strong communication skills in English (written and verbal) with associates, guests, and management.
• Physical ability to perform light work (lifting up to 20 lbs occasionally, 10 lbs frequently), including lifting, carrying, pushing, or pulling objects.
• Willingness to work long hours, often standing or walking, with the ability to bend, stretch, or reach.
• Ability to work in varied conditions (indoor/outdoor, variable temperatures, noise, chemicals, dust, etc.).

The ideal candidate will have a passion for hospitality, a proven track record of successful hotel management, and the ability to drive profitability while fostering a positive culture and creating unforgettable guest experiences