Overview

The Service Manager oversees the daily operations of a heavy-duty truck and coach repair facility, ensuring efficient service delivery and strict adherence to company safety policies and procedures. This role leads a team of technicians and administrative staff, driving performance to meet monthly profit objectives.

Salary Range:

$90, 000 - 120, 000 Annually

Responsibilities

• Plan, schedule, and supervise maintenance and repair activities.
• Ensure timely and quality service for trucks, coaches and power generation customers.
• Recruit, train, and manage service technicians and support staff.
• Conduct performance evaluations and provide ongoing coaching.
• Serve as the primary point of contact for customer inquiries and concerns regarding quality of work and customer satisfaction.
• Enforce DOT, OSHA, and company safety regulations.
• Conduct regular safety meetings and facility inspections.
• Monitor labor and parts costs to ensure profitability.
• Communicate job status, description, and cost to customers; send repair estimates for approval.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Qualifications

• Strong knowledge of diesel engines, transmissions, electrical systems, and power generation highly desirable.
• Good customer service, communication, telephone and organization skills.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Strong attention to detail, ability to multitask in a fast-paced environment with shifting priorities.

Education & Experience

• High school graduate or GED.
• At least 3 years in a supervisory or managerial role in heavy-duty truck or coach service industry.

Computer Skills:

Basic computer navigation skills required. Experience with Adobe and Microsoft Office applications (Word, Excel, Outlook). Experience with Oracle highly desirable.

Competitive pay, a flexible work environment, and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and a promising future. We provide:

• 401(k) savings plan
• Tuition reimbursement
• Holidays
• Vacation
• Employee-assistance program
• Medical programs
• Dental programs
• Vision programs
• Flexible spending accounts
• Employee life and accident insurance
• Supplemental life and accident insurance
• Business travel accident insurance
• Short-term disability insurance
• Long-term disability insurance
• Flexible work schedules
• Sick time off
• Annual safety-shoe allowance
• Annual prescription safety-glasses allowance