VIP Service Associate - JFK John F. Kennedy Airport - Part Time

$21.25 - $22.25 / hour

Weekly hours will average 25 a week Availability must include weekends and holidays

BENEFITS for Part-Time Hires

Smarte Carte Inc. offers for part-time employees Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime.

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3, 500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC JOB FUNCTION

Provide personal service as the dedicated associate to meet and greet VIP guests, provide extra help with completing all airport procedures and aids passengers to reach their airport destination as quick as possible. Develop and maintain relationships with terminal personnel and businesses to provide an exceptional guest experience.

KEY RESPONSIBILITIES

• Meet and greet VIP guests and provide exceptional service, ensure services are completed to guest satisfaction.
• Confirm and review reservations, services, and payment.
• Assist guests with airline & flight information including but not limited to, reading flight information display system (FIDS), airline tickets, & itineraries.
• Develop and maintain positive relationships with airport/terminal businesses and personnel.
• Represent the airport and Smarte Carte in a customer focused, professional manner.
• Additional duties as assigned

SKILLS

• Ability to provide exceptional customer service to a diverse population.
• Ability to multitask and prioritize as necessary to meet guest needs.
• Excellent time management, and resource management skills

EXPERIENCE

• Previous experience in a customer facing role, hospitality services preferred

• Previous experience developing and maintaining business relationships

QUALIFICATIONS

• Ability to pass airport badging requirements.

• Expert knowledge of JFK Airport, terminals, and surrounding area.
• Intermediate computer skills, with the ability to use computer-based reporting tools.

• Smartphone proficient.

• Enthusiastic, positive, poised, self-motivated, and professional

• Must be fluent in English (speaking, reading, and writing).
• Bilingual/Multilingual preferred.

EDUCATION

• High School diploma required

PHYSICIAL REQUIREMENTS

• Walk & stand for duration of shift.

Experience

• Previous experience developing and maintaining business relationships
• Smartphone proficient

• Previous experience in a customer facing role, hospitality services
• Bilingual and/or Multilingual

Education

• High School or better

Licenses & Certifications

• Airport Badge

Skills

• Time Management
• Multitasking
• Problem Solving
• Attention to detail
• Flexibility
• Computer
• Customer Service
• Communication

Behaviors

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.