Baggage Storage Associate - JFK John F. Kennedy Airport - Full Time

Hourly Rate $21.25

Shifts may vary, weekend and holiday rotation may be required.

Smarte Carte is seeking a friendly, dependable Baggage Storage Associate to provide exceptional service to travelers in a fast-paced airport environment. In this customer-facing role, you’ll greet and assist passengers, promote baggage storage services, process payments, safely tag and track customer belongings, and help maintain an organized and welcoming service area. This is a great opportunity for someone who enjoys helping people, working independently, and being part of the travel experience.

BENEFITS
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, NY Paid Family Leave, Matching 401k Retirement Plan, Paid and Unpaid Time Off, Twelve (12) Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3, 500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Smarte Carte, Inc. is a privately held company.

Smarte Carte is seeking a friendly, dependable Baggage Storage Associate to provide exceptional service to travelers in a fast-paced airport environment. In this customer-facing role, you’ll greet and assist passengers, promote baggage storage services, process payments, safely tag and track customer belongings, and help maintain an organized and welcoming service area. This is a great opportunity for someone who enjoys helping people, working independently, and being part of the travel experience.

BASIC FUNCTION

The Baggage Storage Associate is expected to provide superior customer service, while promoting Smarte Carte Baggage Storage and Services to travelers.

KEY RESPONSIBILITIES

• Deliver premier customer service.
• Greet and assist inbound travelers and encourage the use of our services to maximize their travel experience.
• Follow established process for tagging and tracking customer property, Baggage Storage SOP
• Communicate Baggage Storage requirements to customers.
• Process cash and credit card payments using POS register.
• Perform ETD (Explosives Trace Detection) screening on all items (training will be provided)
• Provide information & respond to inquiries about airport facilities, including but not limited to, baggage carousel information.
• Transport carts throughout the airport using mechanized equipment.
• Maintain a clean and organized work area.
• Wear company prescribed uniform, maintain a neat and well-groomed appearance.
• Other duties as assigned.

SKILLS

• Passionate approach to customer service, able to handle client needs and concerns.
• Proactive approach in applying sales practices.
• Positive attitude, strong work ethic
• Cultural awareness
• Ability to work in a hectic, fast paced environment while maintaining a calm, positive, efficient, and comforting disposition.
• Ability to work independently.

QUALIFICATIONS

• Aptitude to learn new applications as needed.
• Airport and/or Airline hospitality service experience a plus
• Excellent verbal communication skills
• Bi or Multilingual a plus

EDUCATION

• High school diploma or GED preferred.
  

CERTIFICATIONS/LICENSES

• Background screening for Airport Badge is required.

PHYSICIAL REQUIREMENTS

• Must be able to push/pull and lift 50 – 70 lbs
• Must be able to stand and walk for long periods of time

Experience

• Customer Service experience
• Previous cash handling experience

• Bi or Multilingual preferred

Education

• High School or better

Licenses & Certifications

• Airport Badge

Skills

• Multitasking
• Computer
• Flexibility
• Customer Service
• Communication
• Cleaning

Behaviors

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.