Branch Manager 1

Key Responsibilities Leadership and Team Development · Lead, coach, and develop branch staff to achieve performance, service, and growth goals. · Conduct monthly coaching sessions and team meetings, along with annual performance reviews. · Foster a culture of accountability, collaboration, and member-focused service. · Support recruitment, training, and succession planning efforts. · Foster a culture of fraud awareness through employee training, adherence to fraud prevention procedures, timely escalation of suspicious activity, and member education initiatives. · Demonstrated ability to leverage AI-powered tools and technology to improve productivity, employee development, member service, and operational effectiveness while adhering to data security and compliance requirements. Member Service, Sales, and Business Development · Ensure exceptional member service and relationship-building activities. · Coach employees in identifying member needs and recommending appropriate financial solutions. · Drive branch growth through lending, deposit, membership, and referral initiatives. · Serve as the escalation point for complex member concerns. · Represent the credit union through networking, business development, financial education, and community engagement activities. Operations, Compliance, and Risk Management · Oversee daily branch operations, security, cash management, and operational controls. · Ensure compliance with all applicable regulations, policies, and procedures. · Maintain satisfactory audit results and promptly resolve operational or compliance concerns. · Monitor branch performance and implement strategies to achieve established goals. · Perform teller and platform duties as needed. · Ability to open and close the branch as needed. · Full-time position requiring availability during branch operating hours, including Saturdays as needed. Occasional travel may be required for training, community events, networking activities, or support of other branch locations.