The Team

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Cash Office Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity

The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès Maison Madison Flagship Boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions.

All other duties as assigned by the supervisor.

About the Role

• Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.

• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.

• Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.

• Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.

• Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.

• Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.

• Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.

• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Supervisory Responsibility

• NO

Budget Responsibility

• NO

Decision Making Responsibility

• NO

About You

• 1 year retail experience, in a luxury environment preferred

• Strong communication skills.

• Experience with POS and/or cash handling strongly preferred.

• Customer service oriented.

• Ability to multi-task.

• Detail oriented.

• Strong organizational skills.

• Computer skills: Microsoft Office.

• Ability to handle difficult situations with grace, compassion and composure.

• Ability to lift between 0-25 lbs. without assistance.

The hourly range for this position is $22.40 - $24.76. Actual rates are determined based on the job, location, and individual experience.

Hermès Benefits Overview

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25, 185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.