Assistant Manager - Operations, Madison

The Team:

The Hermès Maison Madison Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Inventory Control Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Assistant Operations Manager is responsible, in partnership with the Operations Manager and Team, for overseeing and supporting the following operational functions; inventory control, sales replenishment maintenance, shipping and receiving aspects of the business, and general operational housekeeping. The Assistant Operations Manager will contribute and work in tandem with the retail management team as needed and in fair rotation

All other duties assigned by supervisor.

About the Role:

• Overseeing and conducting proper management of all charge send functions
• Partnering with dedicated Stock Controller and SSA daily on the pulling and processing of all charge sends
• Partnering with floor managers to ensure accurate handling of charge sends and verification of items pulled
• Managing customer transfers through partnership with the shipping and receiving team
• Collaborating with the team for outbound transfers, especially larger-scale ones like rebalancing and destocking
• Auditing receipts to ensure accurate items are processed
• Managing Uniform distribution
• Coordinating sales floor replenishment and responding promptly to store requests for sizes and products when it comes to transferring products out
• Allocating resources effectively through strong scheduling management
• Developing the existing team by ensuring thorough training on store operations and procedures
• Training new team members in Back of House (BOH) operations
• Maintaining organization and cleanliness in Back-of-house areas and equipment
• Support additional operational functions or projects as dictated by business.

Supervisory Responsibility:

• No

Budget Responsibility:

• Yes

Decision-Making Responsibility:

• Yes

About You:

• 4+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
• Excellent computer skills and proficiency in MS Excel, Word, and PowerPoint.
• Excellent communication skills both verbal and written.
• Strong POS and phone systems knowledge.
• Must work well under pressure and multi-task
• Acute interpersonal skills and a collaborative management style.
• Detail-oriented and strong organizational skills
• Customer service oriented
• Ability to handle difficult situations with grace, compassion, and composure
• Ability to lift between 0-25 lbs. without assistance.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

The range for this role is $66, 560 - $77, 653. Actual rates are determined based on the job, location, and individual experience.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15, 000 people worldwide with over 6, 000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here .

Our Commitment:
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25, 185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.