Patient Care Assistant - Bronx

Every single day, you have the power to turn a stressful clinic visit into a welcoming, reassuring experience. At Nao Medical, our Patient Care Assistants help keep our clinics connected and our patients supported. From a warm greeting to a smooth check-in, you help patients feel informed, comfortable, and cared for throughout their visit. If you're ready to build your healthcare career in a fast-paced, supportive, and innovative environment, we want to meet you. About Nao Medical Nao Medical is a modern, multi-specialty healthcare network committed to accessible, high-quality, patient-centered care. For 13+ years, we've proudly served over a million New Yorkers by combining clinical excellence with compassionate service to create healthier communities. Why You'll Love This Role Meaningful Patient Connections: Be the welcoming face and reassuring voice that helps patients feel comfortable from arrival to checkout. Variety Every Day: Build experience across patient support, registration, insurance verification, scheduling, and clinic coordination. Tech-Enabled Workflows: Use modern Electronic Medical Records (EMR) and digital tools to keep patient information organized and visits moving smoothly. Collaborative Team Environment: Work closely with providers, Medical Assistants, and clinic leadership to deliver a seamless patient experience. Professional Development: Strengthen your healthcare knowledge through ongoing training and hands-on experience across clinic operations. Compensation + Benefits Pay: Competitive Hourly Rate (Based on experience) Full Benefits Package: Comprehensive medical, dental, and vision insurance. Life Coverage: Complimentary $50, 000 Life and AD& D insurance. Family Perks: Free or discounted care for you and your family at any Nao Medical Clinic. Financial Security: 401(k) retirement plan with competitive company match. Time to Recharge: Generous Paid Time Off (PTO) and paid leave programs. Pet Insurance: Coverage to help care for your furry family members. What You'll Do Patient Support & Care Coordination Greet and assist patients with warmth, professionalism, and respect throughout their clinic visit. Support patient flow by escorting patients, preparing rooms, and coordinating with clinical staff to minimize delays. Assist patients with mobility, comfort, and general support needs when appropriate. Obtain and document basic patient information, vital signs, and chief complaints when assigned, appropriately trained, and within the roles permitted scope. Provide clinic instructions, forms, and general visit information while promptly escalating concerns to providers or clinic leadership. Front Desk & Administrative Support Assist with patient registration, insurance verification, appointment scheduling, and check-in kiosk use. Answer telephone calls courteously and provide accurate information and assistance. Scan and upload patient identification, insurance cards, forms, and reports into the EMR system. Monitor electronic faxes and route incoming documents to the appropriate team members promptly. Keep office supplies, clinic forms, and patient materials stocked and organized. Patient Experience & Clinic Flow Help patients understand the next steps in their visit and communicate updates to reduce uncertainty during wait times. Collaborate with providers, Medical Assistants, and administrative staff to keep patient care coordinated and clinic operations running smoothly. Respond to changing workflow needs while maintaining empathy, accuracy, and composure during busy periods. Share patient service concerns and opportunities for workflow improvements with clinic leadership. Technology, Documentation & Teamwork Maintain accurate, complete, and timely patient records using EMR systems such as eClinicalWorks. Use digital communication and scheduling tools to support clinic coordination and patient follow-up. Protect patient confidentiality and follow company policies, safety procedures, and applicable privacy and compliance standards. Participate in required training, staff meetings, and professional development activities. Support additional clinic responsibilities as assigned, consistent with training and the roles permitted scope.