Client Integration Officer

Job Summary:

• Provides Clients and Front Office optimal experience through effective onboarding and communication
• Responsible for coordinating onboarding requests only for OTC/Derivatives cases and ensuring they are fulfilled specifically Mizuho's KYC, Regulatory, Credit, and Legal processes in a timely and accurate manner

Major Responsibilities:

• Assist with implementation of a client centric approach that focuses on delivering optimal onboarding experience for The Client by ensuring all onboarding requirements are met in a timely manner
• Proactively manage queue of onboarding OTC/derivatives requests through reporting and directly interfacing with Front Office
• Execute routines to collect and implement feedback from clients and front office to ensure continuous improvement and voice of the customer is being applied to process
• Work with Front Office to fulfill onboarding requests with all pertinent, available KYC, Tax, Regulatory, Legal, and Credit information
• Evaluate onboarding requests ahead of time to understand complexities to determine what areas will require most support
• Coordinate / align KYC, Regulatory, Credit, Legal resources to requests and proactively escalating capacity issues that may exists to fulfillment
• Partner and advise with CSG, Legal, and Credit as they execute their respective processes, applying KYC, Regulatory, Credit, Legal expertise as appropriate
• Identify potential skills gaps to inform training and procedural documentation
• Evaluate new types of product Mizuho creates for its customers and implication in the onboarding process
• Understand policy changes socialized by Compliance and implications to the onboarding process
• Manage end to end Onboarding coordination for OTC Derivatives and Equities Derivatives business, Securities and Bank onboardings for Corporate clients
• Produce Metrics and support documentation
• Assist in any Audit requests and questions or fixing any regulatory breaks as directed by Head of Client Integration

Qualifications/Skills:

• 10+ years banking & securities products experience including KYC, Regulatory, Legal, and Credit skills
• 5+ years demonstrated leadership or equivalent training. Must have strong client facing experience
• Bachelor's degree or equivalent
• Strong attention to detail and analytical skills
• Excellent communication skills and experience working with Front Office and clients
• Appropriate and confidential handling of client data

The expected base salary ranges from $100, 000 - $165, 000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

#WayUp