Join Mizuho as the AI, Analytics & RPA Support SRE Lead!

Mizuho AI and Analytics Center of Acceleration team are seeking a highly skilled and motivated AI, Analytics Robotic Process Automation (RPA) infrastructure, support, and SRE to join our team. This individual will play a crucial role in overseeing multiple support teams and managing the IT infrastructure for various AI, Analytics, and RPA applications. This role requires a strategic leader who can ensure the stability, security, and efficiency of our IT systems while driving innovation and continuous improvement.

Key Responsibilities:

• Leadership and Management: Lead and manage multiple support teams, ensuring high performance and effective collaboration.
• IT Infrastructure Management: Oversee the IT infrastructure for AI, Analytics, and RPA applications, ensuring systems are up-to-date, secure, and running efficiently.
• Strategic Planning: Develop and implement strategic plans for infrastructure and support services, aligning with business goals.
• Process Improvement: Spearhead process improvement initiatives to streamline workflows and enhance technology operations.
• Compliance and Security: Ensure compliance with ITIL standards and implement robust security measures to protect IT systems and data.
• ServiceNOW Management: Utilize ServiceNOW for IT service management, ensuring efficient handling of incidents, problems, and changes.
• Azure Cloud Management: Oversee the deployment and management of applications on the Azure cloud platform, ensuring optimal performance and scalability.
• Site Reliability Engineering (SRE): Implement SRE practices to enhance system reliability, performance, and scalability. Focus on automation, monitoring, and proactive issue resolution.
• Stakeholder Collaboration: Collaborate with various departments, including marketing, IT, and customer service, to support business objectives and enhance customer engagement.

Required Experience:

• Minimum of 10 years of experience in IT infrastructure management, with at least 5 years in a leadership role.
• Relevant certifications such as ITIL, PMP, or CISSP are a plus.
• Proven experience with ServiceNOW for IT service management.
• Hands-on experience with Azure cloud services, including deployment, management, and optimization.
• Experience in implementing and managing Site Reliability Engineering practices, including automation, monitoring, and proactive issue resolution.

Required Skills:

• Excellent problem-solving skills and the ability to think critically and creatively.
• Excellent stakeholder management skills, with a proven ability to influence and collaborate across diverse teams.
• Strong leadership
• Proficiency in IT infrastructure technologies, including cloud computing, DevOps, software-defined networking, and Infrastructure-as-a-Service (IaaS).
• Strong project management skills, with the ability to track, organize, and drive multiple initiatives simultaneously.
• Effective communication and interpersonal skills.

Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field. A master's degree is preferred.

The expected base salary ranges from $105k-$150k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

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