Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5, 000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Clinical Support Lead is responsible for driving quality and productivity measures across their team, ensuring HPs are adhering to DWP/their professional body guidance. They provide quality assurance for all tasks the HPs complete from a clinical perspective, and develop and lead their HPs. They are critical to service delivery.

Clinical Support Leads ensure professional standards are maintained in all medical work through audit, feedback and support.

Essential Duties and Responsibilities

• Jointly supporting all HPs with SDM, ensuring each HP has an appropriate support actions and clear progression path. Able to identify trends and risks from available MI.
• Providing structured support for new entrants in line with business need. Providing analysis and clinical intervention to support HPs through their journey to approval. To monitor audit grade run. To complete competency assessment as needed, and to ensure all relevant dates and information are provided to audit support team to share with DWP at approval stage.
• Ensuring all HPs complete required CME and mandatory training in a timely manner.
• To ensure that all HPs are up to date with CPD and have a detailed understanding of any changes relating to PIPAG & DWP guidance to enable effective cascade within the HP community, and provide governance to ensure this is taking place effectively.
• To ensure quality assurance for every clinical task relevant to their team - assessment, audit, SREL, advice, rework. To ensure regular checks are completed and an action plan of support implemented as needed.
• To complete audit/assessment/advice as determined by the business need.
• To maintain personal approval in specific discipline i.e. completing F2F assessments and audit within the required time frame.

Key contacts & Relationships

Internal

Service Delivery Manager

RSDMs/CDMs

Head of PIP Clinical & Operations

Audit CSLs

Trainers

External

Stakeholder meetings as required

Engagement with DWP as and when required

Qualifications & Experience

Essential

• Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic).
• Competent Disability Analyst.
• Worked as a competent health professional for a minimum of 1 year.
• Approval and consistent performance in key PIP tasks. Able to deliver productivity and quality standards agreed between Maximus and the Department.
• Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus.
• Creating and executing action plans to drive performance improvement.
• Able to coach and inspire HPs.
• Able to build strong working relationships, influencing and empowering others to make pro-active decisions.
• Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions.
• Performance driven with strong performance management to drive continuous improvement.
• Display confidence and a calm and steady presence to effectively manages difficult situations.

Individual Competencies

Essential

• Able to collate trends and analyse MI to create and action relevant support plans.
• To be able to respond proactively to devise solutions at a team level to support performance of the contract.
• Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct.
• Complies with all applicable continuous professional development requirements.
• Able to effectively develop and support HPs to improve maintain performance standards.
• Able to ensure that professional practice standards and "best practice" are maintained in all areas of work.
• Flexible and adaptable.
• Able to understand and respond proactively to changing customer needs.
• Able to collaborate effectively with wide variety of needs to drive a performance culture.
• Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences.
• Able to drive innovation, and identify ideas and solutions to benefit the wider business.

Desirable

• Experience in a supervisory or leadership role with strong performance focus.
• Experience of working within a multidisciplinary team and build positive working relationships with both clinical, operational and support services.

Travel requirements: As required throughout region.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

42, 500.00

Maximum Salary

£

44, 300.00