Description & Requirements

Maximus is currently hiring a Community Medicaid Outreach Specialist to provide personalized customer service to New York residents in Schenectady and surrounding counties.

The Community Medicaid Outreach Specialist provides essential face-to-face and virtual /telephonic and outreach enrollment services, focusing on assisting New York Medicaid recipients. This role involves conducting appointments in community locations to aid consumers in applying for Medicaid benefits and executing special projects or processing tasks to support the New York Medicaid Choice Program.

This full-time position may require travel to sites in Saratoga, Albany, Schoharie, and Montgomery counties for community appointments or regional coverage. Work location will be determined based on business needs.

Why Maximus?

Starting pay: $20.00/HR

Work/Life Balance Support - Flexibility tailored to your needs!

️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching

️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

Tuition Reimbursement - Invest in your ongoing education and development.

Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

- Conduct outreach presentations to recipients and community members as needed.- Present program education and enrollment options to recipients.

- Develop relationships with community leaders and serve as a liaison with various constituents.

- Act as a point of contact for these agencies to work out issues or help certain cases moving through the enrollment process.

- Serve as liaison between multiple training providers when necessary to benefit our clients.

- Develop and Promote knowledge of community and participate in community events, other activities as needed.

- Conduct outreach and enrollment services through face-to-face and virtual (telephonic) interactions, educating clients on managed care options and public health programs at LDSS/HRA offices.

- Assist clients with the enrollment and disenrollment processes.

- Facilitate in-person appointments in community locations for CYES Program eligible consumers to complete their Medicaid applications.

- Maintain professional relationships with HRA/LDSS county staff and clients.

- Handle special assignments or processing tasks as needed.

- Maintain active certification as a Certified Application Counselor (CAC).

- Keep abreast of changes and updates to the New York Medicaid Choice Project.

- Achieve performance standards as outlined in the annual criteria and bonus template for this position.

- Perform additional duties as assigned by management.

Minimum Requirements

- High School Diploma

- 2-4 years of experience

- Strong ability to follow directions and adhere to established guidelines.

- Proficiency in computer literacy, including end-user knowledge of Microsoft Office applications such as Excel, PowerPoint, and Word.

- Ability to learn new software programs and troubleshoot computer-related issues with remote technical assistance.

- Willingness and ability to travel throughout Schenectady, Saratoga, Albany, Schoharie, and Montgomery Counties in New York.

- Ability to handle high-pressure situations and maintain composure while meeting deadlines.

Preferred Requiements

- Minimum of one (1) year of prior experience in a customer service environment, preferably within community settings that involve health and/or human services

#NYMC #NYMCCSR

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.