Salary Range: $55, 000.00 to $60, 000.00 per year depending on experience

Job Overview: The Sales Support & Accounts Receivable Executive is responsible for providing administrative and operational support to the sales team while ensuring timely invoicing, collection of outstanding payments, and maintenance of customer accounts. The role requires close coordination with customers, sales personnel, operations, and finance teams to ensure smooth order processing, accurate billing, and healthy cash flow.

Key Responsibilities:

Sales Support

• Assist the sales team in preparing quotations, proposals, and service agreements.
• Coordinate with operations and customer service teams to ensure timely execution of logistics services.
• Process customer bookings, rate requests, and shipment-related documentation.
• Maintain and update customer records, pricing agreements, and sales databases.
• Prepare regular sales reports, customer activity reports, and performance dashboards.
• Support customer onboarding and contract administration processes.
• Respond to customer inquiries regarding services, rates, shipment status, and account-related matters.
• Follow up on sales opportunities and assist in customer relationship management activities.

Accounts Receivable

• Generate and issue customer invoices accurately and on time.
• Monitor customer accounts and track outstanding receivables.
• Conduct regular follow-up with customers regarding overdue payments.
• Reconcile customer accounts and resolve billing discrepancies.
• Maintain accurate records of collections, payments, and credit notes.
• Prepare aging reports and provide updates on collection status to management.
• Coordinate with sales and operations teams to resolve disputes affecting payment collection.
• Ensure compliance with company credit policies and payment terms.
• Support month-end closing activities related to receivables.
• Assist in reducing overdue balances and improving cash collection performance.

Primary Qualifications:

• Some college in similar or a related field.

• 1+ year of sales support and accounts receivable experience.

Individual Skills & Competencies:

• Proficiency in Microsoft Office, including Excel, and enterprise financial systems such as Oracle.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.

• Attention to detail and high level of accuracy.
• Problem-solving and dispute-resolution skills.
• Ability to take initiative, work under pressure, and meet deadlines.
• Good analytical and reporting capabilities.
• Team-oriented with the ability to collaborate across departments.

Key Performance Indicators (KPIs)

• Timely issuance of customer invoices.
• Accounts Receivable aging performance.
• Collection efficiency and reduction of overdue accounts.
• Accuracy of sales and billing documentation.
• Customer satisfaction and response time.
• Achievement of collection targets and cash flow objectives.

Working Conditions

• Full-time office-based position with regular interaction with customers, sales teams, operations staff, and finance personnel.
• Occasional overtime may be required during month-end closing periods and peak business seasons.

Benefits

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.