Liberty Resources is a dynamic human services agency and a great place to work! Working for Liberty Resources means you’ll have access to great career opportunities, benefits and a supportive environment. Our rapid growth is providing exciting opportunities in all areas of our organization.

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Liberty Resources Integrated Health Care is looking for a Patient Access Team Lead to support day to day clinic operations.

Position Summary:

The Patient Access Team Lead will provide support, guidance and management of the day to day front office functions, ensuring integrated services, and collaborates with a variety of LRI programs to ensure clients receive quality services.

Job Responsibilities:

• Provide daily supervision of patient access and communicate needs to coordinator.
• Supervise Patient Access Representative’s interactions with client and mentor them through a variety of situations to improve the patient experience.
• Monitor schedules to ensure scheduling policies have been followed and alert the Front Office Supervisor if patient access is limited or scheduling concerns arise.
• Evaluate registration procedures for efficiency and completeness.
• Serve as the point of contact for schedule template changes, keep the Practice Manager and Front Office Supervisor abreast of all change requests to ensure approval received.
• Attend and participate in quality improvement initiatives, team meetings and huddles.
• Participates in cultural diversity training and team meetings.

Cultural Competence:

• Shows respect for the inherent dignity of every human being, whatever their age, gender, religion, socioeconomic class, sexual orientation, and ethnicity.
• •Accepts the rights of individuals to choose their care provider, participate in care, and refuse care.
• •Acknowledges personal biases and prevents these from interfering with the delivery of quality care to persons of differing beliefs and lifestyles.
• •Recognizes and incorporates cultural preferences, health beliefs, behaviors, and traditional practices when interacting with patients from other cultures in culturally sensitive ways.
• •Uses patient-appropriate educational materials and handouts that address the language and cultural beliefs of the patient and assists patients to access quality care within a dominant culture.
• •Develops and applies a process for assessing differing beliefs and preferences and takes this diversity into account when planning and delivering care.

Qualifications:

• High School Diploma or GED required. Two years of experience, or 1 year of experience with one year certificate from college or technical school.
• Strong organizational skills, ability to manage competing priorities, use good judgement and be resourceful in problem solving.
• Ability to take and follow through with delegated tasks and accountability.
• Knowledge of medical procedures and medical terminology.
• Excellent oral and written communications skills required.
• Ability to work collaboratively with a multidisciplinary team.
• Ability to effectively use an electronic medical record.
• Ability to work in a fast paced outpatient family and behavioral health clinic environment.

Pay Range: $23.00/hour to $25.00/hour.

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Liberty Resources cares about your safety. We are following all CDC guidelines to ensure safety for clients, families and employees.