Fraud Program Coordinator

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? We are a local credit union with 89 years of history helping members build brighter financial futures. Our "Good Vibes" culture is built on meaningful relationships, community impact, and teamwork.

Starting pay is $72-82k, based on experience.

Business hours: Monday-Friday, 8-4: 30pm based on department needs. Eligible for hybrid schedule after training period, up to 2 days per week.

This role focuses on managing a comprehensive Fraud Prevention Program, which includes processes to detect, prevent and mitigate the credit union's exposure to fraud.

Program includes routine monitoring of red flags, analysis of events and preventative decision making, such as:

• Reviewing and researching fraud alerts;
• Investigating and documenting possible fraud and suspected criminal misconduct both internally and externally (including but not limited to plastic and internet fraud, identity theft, funds transfer, bad checks schemes, counterfeit/altered items, forgeries, and kiting);
• Preparing and filing required regulatory reports (including Suspicious Activity Reports) related to fraud events;
• Working directly with law enforcement agencies, other financial institution fraud/security personnel, local fraud associations and Sunmark employees on existing fraud cases or new fraud trends;
• Attending relevant committee meetings to report on and collaborate with other departments that handle fraud;
• Reviewing reports and tracking fraud incidents in order to analyze trends, detect vulnerabilities and identify training opportunities; and
• Making recommendations to management regarding trends and risk mitigation techniques.

Create and complete risk assessments for your areas of responsibility, helping Sunmark stay one step ahead of potential risks. Keep our team informed and confident by training staff and sharing timely updates on fraud alerts, scams, and loss prevention. You'll also create and maintain helpful resources on the credit union's Intranet. Partner with our compliance team and serve as a go-to resource for colleagues on annual projects such as business continuity and incident response. Back up our Bank Secrecy Act (BSA) function and be a trusted resource for Sunmark colleagues on a variety of risk management topics.

We're looking for someone with a minimum of five years of experience in fraud, white collar crime, or a similar investigative role (financial services preferred), OR a college degree in criminal justice or a related field. You'll bring knowledge of federal, state, and local criminal statutes as well as banking regulatory and compliance requirements, along with strong problem-solving and decision-making skills, an aptitude for figures, and the ability to work well under pressure. Proficiency with Microsoft Office and a willingness to learn new software systems are important, as are a highly organized, responsible approach and the discretion to handle confidential information.