The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Product Manager within the Payments team, you will drive the delivery of seamless customer experiences, enabling Chase card usage across various platforms. You will manage critical priorities, collaborate with engineering and key partners, and lead product discovery and delivery efforts.

Job Responsibilities

• Define new features, gather requirements, and create user stories for back-end and front-end services.
• Manage product backlog, ensure agile metrics, and support production, issue resolution, and prioritization.
• Conduct pre-release reviews, including regression testing and quality assurance.
• Define and monitor metrics, identify enhancements, and create remediation plans.
• Collaborate with cross-functional partners to ensure a strong risk and controls environment.
• Deliver communications to executives on strategy and progress.
• Publish executive reports on product health, industry trends, and customer feedback.

Required Qualifications, Capabilities, and Skills

• Minimum 7 years of experience in financial services, digital, product management, or Agile software development.
• Experience in online payments, including card, digital wallets, and e-commerce.
• Passion for understanding customer needs and building digital products.
• Ability to think strategically and connect details to the bigger picture.
• Proven success in collaborating and influencing decisions with multiple stakeholders.
• Proven track record of managing risk and controls.
• Bachelor's degree in Computer Science, Business Management, or a related field.

Preferred Qualifications, Capabilities, and Skills

• Strong knowledge of APIs, open banking, and engineering practices.
• Master's degree in Computer Science, Business Management, or a related field.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York, NY $122, 550.00 - $201, 000.00 / year