At JPMorgan Chase, we are committed to extraordinary client service, taking care of our employees, and building relationships while maintaining a strong commitment to diversity and inclusion. Using a best-in-class banking, lending, investment solutions and thought leadership, along with cutting edge digital technology, you will be front and center representing our brand and interacting with our employees and clients to offer them the best the firm has to offer.

As a Field Incentive Sales Strategy Support Manager within the Private Client Relationship Manager team, you will oversee and execute our incentive plans from start to finish. Our Private Client Relationship Manager incentive program reinforces our business strategy and drives appropriate Relationship Manager behavior. Your role will be responsible for end-to-end oversight and execution of our incentive plans. In this high-impact role, you will engage with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail and accuracy of work while maintaining a high quality standard and ensuring data integrity. You will play an important role in delivery, execution and analysis of our Relationship Manager incentive program.

Job Responsibilities

• Lead compensation-related initiatives that will significantly affect the RM population and ultimately benefit our clients
• Analyze the effectiveness of the new hire incentive structure and improve field reporting
• Manage stakeholder communications to ensure business needs are met, set and manage expectations through effective written and oral communication
• Communicate request results/feedback to appropriate stakeholders efficiently and succinctly
• Identify and take ownership of micro-level system/process breaks and escalate macro-level issues to appropriate stakeholders for prompt resolution
• Analyze existing processes and inquiries to make recommendations to peers and management team of continuous improvement opportunities
• Collaborate with business partners from other teams and functions across J.P. Morgan to improve processes, policies, and client experiences
• Summarize and share qualitative feedback from the field; provide accurate/timely quantitative metrics regarding request volume, SLAs, and compensation impacts

Required Qualifications, Skills, and Capabilities:

• Experienced - 5+ years of experience in financial services and background in Finance, Compensation, and/or HR; ability and willingness to learn new technical skills
• Knowledgeable - Should have or acquire a strong understanding of products and services, and fundamental business drivers of our business.
• Client Focused - Able to work directly with field managers and RMs to gather feedback, resolve issues, manage expectations, and deliver solutions on important
• Organized - Able to balance multiple priorities with varying urgency and importance; has a strong attention to detail and approaches situations with a risk and controls mindset
• Curious - Demonstrates intellectual curiosity and honesty - seek out the truth and ground decisions in the facts; genuinely interested in leaving each opportunity is a better place than it is today
• Logical - Thinks analytically and logically to understand and analyze complex business processes
• Clear - Strong oral and written communication skills; capable of concision and brevity
• Technical - Intermediate Microsoft PowerPoint, Word, and Excel skills are required; Ability to learn new systems/workflows quickly and independently
• Accountable - Strong sense of responsibility, with demonstrated history of end-to-end ownership
• Discreet - Good judgment and discretion working with highly confidential information; our decisions can have a meaningful impact on Advisors' lives and practices and we treat each situation with respect

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York, NY $99, 750.00 - $165, 000.00 / year