As an experienced Process and Service Design Associate, you will be supporting the design and implementation of new processes/services or enhance existing ones. You will own the day-to-day activities related to project execution, analysis and delivery of process/service design initiatives for the CTC BISO Organization. This highly visible role includes direct interaction and partnership with Risk and Control leaders across GRC, LOBs, and CTC. You will leverage your leadership skills to address challenges and hurdles in implementation of the strategy, including partnering with stakeholders to arrive at tactical and strategic solutions. You will have a strong grasp of the big-picture, namely the players and tools involved in managing and enforcing security controls at JPMC. This role will allow you to leverage your risk management, technology controls, project execution, and leadership skills and make lasting connections throughout JPMorgan Chase & Co.

Key requirements:

• BS/BA degree or equivalent experience
• 2-4 years experience managing multiple technology related projects supporting one or more business areas
• Working knowledge of cybersecurity technology, risk and controls, risk management, experience SharePoint, Confluence, and Teams for communication and document management
• Outstanding communication and interpersonal skills, with keen attention to detail and ability to present professionally and accurately
• Proactive self-starter, comfortable working independently and able to consistently deliver high quality results under pressure
• Strong time management, able to multitask and manage complex work plans and conflicting priorities
• A customer-centric problem solver able to think strategically and identify opportunities to enhance existing processes
• A proven collaborator and negotiator able to build relationships with high-performing teams and individuals to accomplish common goals

Key responsibilities:

• Coordinate multiple teams spanning BISO organization, Technology teams, Assurance, oversight groups, and others to manage key deliverables and milestones
• Ensure stakeholder engagement, accurate and detailed status updates, and issue escalation to the broader organization and other senior leaders
• Analyze large sets of data, identify themes and present back to leadership for planning purposes
• Leverage existing and new communication channels to publicize key achievements and risk visibility

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
NY $114, 000.00 - $155, 000.00 / year; Jersey City, NJ $114, 000.00 - $155, 000.00 / year; Brooklyn, NY $114, 000.00 - $155, 000.00 / year