Join Consumer & Community Banking Product Operations for an exciting opportunity to build and operationalize a change management function aimed at driving successful and consistent adoption of new ways of working through developing new processes, best practices and local engagement channels to ensure the PXT organization can embrace and champion changes in a balanced manner to continually enhance our overall product operating model.

As a PXT Operations Vice President in the PXT Change, Measurement, & Employee Experience (CMEX) team, you will help create local plans for introducing and managing changes that affect the PXT community, making sure these changes are adopted and move forward smoothly at your site. You will help set up and run a change management process that is clear and consistent, so the PXT community at your location can understand, support, and practice changes. You will work with change managers and subject matter experts to understand, guide, and carry out changes smoothly across the PXT organization, from planning to rollout to monitoring.

Job Responsibilities

• Serve as an integral execution arm in change plans, leveraging the Site Employee Experience (SEE) program as a channel to reach teams horizontally cutting across conventional org silos

• Understand change programs to be able to serve as "L1 Support" locally on the ground and connect the community to Change Managers (CMs)/Subject Matter Experts (SMEs) as needed so healthy feedback loops are created and integrated into PXT Listening

• Raise awareness and understanding of change programs by hosting local education sessions as part of the SEE calendar of events

• Provide ongoing support and guidance to local teams during the transition period

• Identify and engage key stakeholders across the site to ensure buy-in and support for change initiatives

• Facilitate two-way communication and collaboration across conventional silos to foster a culture of change

• Partner closely with CMs and SMEs to maximize planning and coordinate logistics at sites

• Regularly gather feedback on SEE and change program status to continuously improve

• Use and contribute to PXT Listening data and insights to inform

• Identify local risks associated with change initiatives and develop mitigation strategies

• Address concerns and resistance from teams through effective communication and support

Required Qualifications, capabilities, and skills:

• Proficient knowledge of the product development life cycle

• 3+ years working experience with change management activities for Technology or Product teams

• Highly motivated self-starter able to work independently with excellent time management / prioritization skills

• Strong executive presence and written / verbal communication skills

• Adept at forging strong internal relationships across a broad range of functions

• Ability to design and operationalize processes from strategic intent through to E2E execution

• Excellent attention to detail, program / project management and organizational skills

• Able to both define and deliver to conclusion a strategic agenda across multiple groups

• Comfortable navigating matrixed / ambiguous environment and defining direction

• Strong analytical and logical problem solving skills

Preferred qualifications, capabilities, and skills:

• Product operating model and / or large-scale transformation experience

• Familiarity with Jira, Confluence, and Monday.com

• Basic understating of metrics and measurements for products

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Base Pay/Salary
New York, NY $118, 750.00 - $197, 000.00 / year