Be at the heart of transforming how Merchant Services operates, and identify and solve complex business problems and challenges. In this dynamic environment, you help drive end-to-end strategic change programs, manage dependencies, and liaise with stakeholders as part of a team at the forefront of transformation and innovation.

As a Senior Product Delivery Associate in Merchant Services Transformation, you help to enhance and optimize the way Merchant Services products are sold and delivered to customers. As a key member of the team, you define and implement processes, solutions and efficiencies that enhance the business' sales growth, improve the client experience and increase business profitability. Work with cross-function teams, build key relationships, and enable the business to continuously deliver value.

Job responsibilities

• Supports key strategic change programs for the Merchant Services business; helps drive specific projects, workstreams and/or deliverables to deliver improved business revenue growth and profitability, as well as enhance the client experience
• Helps analyze end-to-end processes and identify opportunities and solutions to streamline, improve and automate them to increase efficiency and scalability; helps develop and drive delivery of recommendations
• Supports execution of the cross-function reporting strategy, and develops insights on the Merchant Services business, sales and clients through data analysis
• Supports delivery of regular progress updates to Sales, Product, and other senior management stakeholders across Payments and Global Banking; helps track OKRs and metrics to demonstrate progress
• Helps deliver communications and training around strategic changes
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Develops understanding of client personas in target segments and their needs

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in project management or a relevant domain area (e.g., change management, product development, strategy, management consulting, business management)
• Experience in merchant services or payments
• Demonstrated performance in either project management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in reporting and data analysis
• Understanding of delivery and experience implementing continuous improvement processes
• Ability to interact with colleagues at various levels and across functions; proven ability to cultivate strong relationships
• Strategic thinker who is comfortable translating abstract ideas into a concrete plan of action
• Change agent who makes a strong case for change through facts, compelling communication style and deep understanding of the audience
• Strong Powerpoint and Excel skills are mandatory

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Knowledge of merchant services revenue streams and drivers of profitability
• Knowledge of automation tools
• Bachelor's degree preferred

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Chicago, IL $79, 800.00 - $112, 000.00 / year; Brooklyn, NY $91, 200.00 - $132, 000.00 / year