Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager in Consumer and Community Banking Connected Commerce Technology, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration. This includes d irecting the strategic services and business operations for Chase Payments and Lending Innovation Technology, overseeing financial and budget planning to ensure efficient allocation of resources and alignment with strategic objectives, and development of workforce and location strategies to optimize team performance and support organizational growth..
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks. Collaborate with senior leadership to drive organizational development initiatives for a team of technology and software engineering professionals. Foster a culture of innovation, collaboration, and continuous improvement within the technology team.
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes. Develop and deliver strategic messaging to internal and external stakeholders, ensuring clear communication of organizational goals and achievements. Engage with cross-functional teams to align technology initiatives with business objectives and customer needs.
• Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
• Lead the cybersecurity and technology risk and controls uplift, ensuring robust security measures and compliance with industry standards. Oversee risk management reporting and escalation to safeguard technology assets and maintain operational integrity.
• Support senior leaders in making informed decisions regarding organizational architecture changes, technology product performance, workforce promotion candidates, and strategic messaging. Plan, resource, and host Quarterly Leadership Meetings to facilitate strategic discussions and decision-making.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Proven experience in strategic services and business management within a technology-driven environment.
• Strong financial acumen and experience in budget planning and management.
• Excellent leadership and communication skills, with the ability to influence and engage senior leaders.
• Experience in hosting and facilitating leadership meetings and decision-making processes.
• Ability to manage and develop large teams, fostering a culture of innovation and excellence.

Preferred qualifications, capabilities, and skills

• Bachelor's or Masters degree in Business Administration, Information Technology, or a related field.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
NY $190, 000.00 - $260, 000.00 / year