Come Join our Executive Events to deliver white glove service at our new 270 Park location

As an Executive Events Dining Manager at JPMC's Rockefeller Client Center, you will deliver exceptional white glove service to the firm's senior leaders and esteemed guests. This role requires a dynamic professional to manage high-level client interactions, oversee seamless operations, and execute priority receptions and events. You will lead a team of hospitality professionals, ensuring a welcoming environment and coordinating with departments like culinary and A/V to meet client satisfaction. Building strong relationships and maintaining service excellence are key, while ensuring compliance with all relevant standards and promptly resolving service-related issues.

Job responsibilities

• Deliver personalized white glove service to senior leaders and guests ensuring a distinguished experience.
• Anticipate and fulfill client needs and preferences.
• Ensure a welcoming and professional environment.
• Oversee the Executive Events operations, ensuring all services are delivered efficiently and to the highest standards
• Coordinate with various departments, including culinary, events, purchasing, and A/V to ensure client satisfaction is met.
• Lead and manage a team of hospitality professionals, fostering a culture of excellence and teamwork.
• Build and maintain strong client and stakeholder relationships.
• Represent the Client Center at events.
• Monitor, evaluate and enhance service quality, implementing improvements as necessary
• Address and resolve service-related issues promptly and effectively
• Ensure compliance with all relevant regulations, policies, and standards.

Required qualifications, capabilities and skills

• Bachelor's degree required.
• 5+ years managing in fine dining or luxury hotels;
• Ability to lift up to 30lbs occasionally.
• Available for early mornings, late nights, holidays, and long shifts; Capable of standing for extended periods.
• Strong computer skills, including Microsoft Office 360 and Event Management Systems.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with senior executives and high-profile clients.
• Strong leadership and team management abilities.
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work under pressure and manage multiple priorities simultaneously.

Preferred qualifications, capabilities and skills

• Members-only or private club/lounge experience a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York, NY $85, 500.00 - $120, 000.00 / year