Enhance customer experiences through expert content design at a leading financial institution. Join our team to make a significant impact through innovative content design that drives customer confidence and satisfaction.

As a Content Design Senior Associate in Wealth Management, you will shape customer experiences through content and help build confidence across our products and services. You will plan, create, and structure product content within a user experience design framework, applying content design principles to improve clarity and usability. You will collaborate with cross-functional partners to ensure narrative consistency, with influence that extends to product design, architecture, and functionality.

Job responsibilities

• Develop and implement content strategies for products and features aligned to UX principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for diverse audiences.
• Create content taxonomies to improve organization and structure, incorporating user feedback and insights for continuous improvement.
• Apply brand voice to produce clear, concise content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics and make data-driven recommendations to optimize and enhance user experiences.

Required qualifications, capabilities, and skills

• 3+ years of experience in content design or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience creating content architectures, storytelling, and clear, concise writing.
• Demonstrated experience applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Ability to learn new financial services products and offerings quickly and adaptively.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York, NY $104, 500.00 - $145, 000.00 / year