Level 2 Helpdesk Support Professional, Temp to Perm

Title: Level 2 Helpdesk Support Professional Duration: 3-6 months, Temp with potential for permanent conversion Rate of Pay: $44.70 per hour FLSA Status: Non-Exempt Employer: Joint Industry Board of the Electrical Industry Department: Information Technology Department Reports to: Help Desk Manager Location: Flushing Onsite Monday thru Friday Vacancy: 1 ITD Helpdesk is seeking a highly skilled Tier 2 level Helpdesk Technician to provide technical support and customer service to our staff members. The ideal candidate will have excellent interpersonal, oral, technical, and written communication skills, as well as the ability to extract information from end-users to resolve network, server, and computer-related hardware/software issues. Reporting to the Help Desk Manager, under general supervision, the Network Support Specialist will be responsible for but not limited to: Provide technical support for Windows, Mac OS, iOS, and Android OS, scanners, local and network devices, web, and IP cameras, tablets, printers, Bluetooth devices and more.Provide technical support for Virtual PCs, including 10zig workstations connected to Citrix and/or other virtual platforms.Create, modify, & close tickets as required using Jira for problem/issue tracking.Create documentation for guidance on break/fix issues using confluence.Interact, troubleshoot, and navigate within a network and server environment.Escalate tickets to System and Network Administrators as needed.Provide support and training for Microsoft Office O365 Suite including Word, Excel, Outlook email, calendaring, and delegation.Provide Support for Hardware and Software Installation, Maintenance and Licensing.Provide support for Maas360 (MDM) via IOS, Android mobile device Management.Maintain Security Protections against vulnerabilities via Microsoft patching, application, and firmware updates.Provide support for Adobe PDF workflows, Mainframe Clients, AS400, Filemaker and Laserfiche workflows.Perform desktop imaging, setups, and deployments.Provide conference room meeting projector setup and support including camera, conference phone and virtual meeting technologies.Provide hardware or software training and instruction to staff.Implement security best practices and comply with data confidentiality and security requirements. Work Environment & Physical Demands General HelpDesk work involves assisting end users in person and/or using specialized tools within the local network to shadow end users for assistance. Mediums of contact include but are not limited to Teams chat, virtual conference calls, email, or phone calls to end users. On occasion this may involve walking or standing for brief periods of time. Otherwise, most office work can be routinely done from the incumbents office workstation.Must be able to lift up to 40 pounds at times. Ability to lift, carry, reach, push, pull, or otherwise move objects, including but not limited to all IT Help Desk Equipment. Note: This role would require the ability to use/set up computers and peripherals, utilize files/forms/books/filing cabinets. General end-user assistance may require periodic standing, walking, reaching/connecting peripherals under desks, shredding documents, and occasionally lifting boxes containing forms for printing purposes. Position Type/Expected Hours of Work This is a Full-Time- Non-Exempt, Temporary onsite position. Days and hours of work are Monday through Friday, 8: 30AM-4: 30PM. Occasional evening and Saturday coverage for JIB Medical P.C. and other events (generally not exceeding 5: 30pm) Flexibility Must be able to work overtime when necessary. Travel Occasional local travel may be required for this position.