Do you see yourself as an Events Manager? What's your passion? Whether you're into sports, shopping or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

• Manage all logistics related to group events including menu planning, AV coordination, and room setups.

• Serve as the primary contact for clients throughout the planning process.

• Work in a timely manner to detail and distribute all Banquet Event Orders (BEOs), contracts, and addendums.

• Conduct site tours and entertain qualified clients in accordance with company policy.

• Welcome group contacts on arrival and ensure satisfaction during events.

• Check function room setups before guest arrival to ensure alignment with client expectations.

• Follow up with clients after events to confirm satisfaction and secure future bookings.

• Negotiate food and beverage pricing, function space, and hotel services within approved guidelines.

• Confirm all group requirements in writing via contracts, resumes, pricing confirmation, and BEOs.

• Work with sales staff to solicit and service new and repeat business.

• Up-sell client events and manage function space and room block inventory as assigned.

• Assist with departmental budget planning and implementation of the catering and conference strategy.

• May contribute to the development of sales action plans and participate in annual budgeting processes.

• Act as liaison for clients, coordinating details between departments.

• Maintain client files and update information in accordance with departmental policies.

• Review and resolve discrepancies in master account postings and finalize billing.

• Monitor room blocks, inventory, VIPs, and special requests in coordination with the Group Services Manager.

• Coordinate delivery of client amenities and ensure proper documentation and approvals.

• Promote teamwork and quality service through open, daily communication with other departments.

• Disseminate all sales and event-related information through group resumes and email.

• Participate in daily/weekly operations or departmental meetings.

• Interact with outside contacts such as travel agents, corporate clients, and professional organizations to generate repeat and new business.

Education & Experience:

• Some college education plus 1–2 years of sales, catering, or event planning experience, or an equivalent combination.

• Familiarity with hotel sales, catering, and conference services preferred.

• Fluent English required.

Skills & Abilities:

• Strong communication and organizational skills.

• Ability to manage multiple priorities and resolve issues proactively.

• Computer proficiency (Opera, Delphi/Salesforce).

• Strong administrative, reporting, and coordination skills.

• Ability to interpret BEOs, manage timelines, and execute events with minimal supervision.

• Working knowledge of AV, F& B, and hotel operations.

Physical Requirements:

• Frequently standing, walking, or moving within/outside the facility.

• Ability to travel and attend workshops, tradeshows, conventions, etc

• Bending, stooping, lifting items up to 25 pounds.

Other:

• Must be flexible to work nights, weekends, and holidays as needed.

• Food handler card and alcohol awareness certification may be required based on local laws.

• Annual Salary Range: $72k – $75k ($33.50 -$36.00/hr)

• Complimentary employee meals

• Complimentary dry cleaning (uniform/business attire)

• IHG employee & friends/family discount program

• Professional development and growth opportunities

• A culture that values your input, promotes your development, and empowers you to Inspire Incredible.