The Team:

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Director of Client Services and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Fashion Accessories Craftsperson is responsible for repairing all non-leather Fashion Accessories, including, but not limited to, enamel, horn, wood and lacquer that come into the Hermès boutiques. This position will require the candidate to have exceptional dexterity combined with knowledge of our products.

The position will utilize general craftsman skills (screwing, unscrewing, assembly, and other craftsman skills). The Fashion Accessories Craftsperson will be responsible for knowledge of the Fashion Accessories products, methodology, and technical specifications of products, as well as luxury quality and control standards. They will handle repairs for all HOP locations and support and advise the sales personnel on all technical issues or issues relating to Fashion Accessories repairs and maintenance. The Fashion Accessories Craftsperson will also work closely with the After Sales and Operations Team of the boutiques, and the Corporate After Sales Team.

All other duties as assigned by the supervisor.

About the Role:

• Managing repairs for all HOP boutiques on enamel, horn, wood and lacquered Fashion Accessories
• Examining client claims on products and identifying problems
• Coordinating solutions to client problems using all necessary tools, materials and repair techniques including soldering, laser welding, reshaping, hammering, use of hand shaping, dapping forms, bracelet mandrels, vises, etc.
• Performing repairs based on our product specifications, technical requirements, and quality standards.
• Utilize various tools and chemical solutions needed to clean, polish or refinish metal
• Use artistic skills to restore and hand paint printed enamel jewelry
• Creating quotes, and recording and tracking repairs via Hermès Care
• Contribute to the safe and efficient operation of the workshop; clean and maintain common areas and equipment
• Understand Hermès' after-sales policy and repair techniques and conciliate the best interest of both HOP and its customers.
• Maintain tools, equipment and workshop space to standards
• Be aware and support in maintaining all the stock inventory of repair parts, hardware, and consumables.
• Order the adequate repair parts and necessary products to repair to avoid the shortage of parts
• Demonstrate thorough knowledge of the luxury retail market and competitors

Supervisory Responsibility:

• No

Budget Responsibility:

• No

Decision Making Responsibility:

• Yes - responsible for making assessment of necessary repairs to client owned merchandise.

About You:

• 2 years of experience in a manufacturing or technical environment
• Must be able to use a laser welder and solder, laser engrave and demonstrate creativity and artistic skill
• Excellent analytical and deductive skills
• Ability to find solutions and consistently meet set lead times
• Acutely aware of client service, where complete customer satisfaction is the main objective.
• Must possess excellent communication skills to effectively communicate with clients, management and employees in boutiques and workshops.
• Meticulous and accurate in their work, with a strong sense of organization
• Exude the spirit of Hermès through craft skills, knowledge, and experience
• Exhibit ability to be open minded, and a capacity to work well with others
• Solid foundation of technical skills such as Microsoft 365 and Excel
• Must be fluent in English or prepared to learn the language as a top priority
• Ability to lift between 0-25 lbs without assistance

The range for this position is $83, 815.10 to $103, 536.30 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15, 000 people worldwide with over 6, 000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"